The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Zappix Relieves Contact Center Stress: The 2019 CRM Service Rising Stars Awards
The vendor's solutions aid utilities with service interruptions and healthcare providers with treatment updates
The Best CRM Case Studies: The CRM Elite Customer Awards 2018
The user companies that demonstrate the power of a good solution
The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018
The Best CRM for Small Business: The CRM Market Leader Awards 2018
The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018
The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018
The Best Marketing Automation Software and Solutions: The CRM Market Leader Awards 2018
The Best Business Intelligence Software and Solutions: The CRM Market Leader Awards 2018
The 2011 CRM Market Leaders
The 2010 CRM Market Awards — Hall of Fame: Paul Greenberg
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Connecting the Disconnected
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Your Metrics Are Outdated
Times are changing — and so should your metrics.
Healing the Sick
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Intelligence in the Cloud
Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM — by making it affordable.
LucidEra: The End of an Era?
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Serving Up Service Strategies
Delivering quality customer service means making quality shots.
Your customers are searching for you. Unfortunately, if you don't come to grips with search engine marketing, you're making it harder for them to find you.