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Manufacturing/Automotive CRM > Magazine Features

Customer Relationship Management (CRM) solutions for manufacturers offer new capabilities and can radically improve business processes that have not changed in years. 

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Top Leaders in CRM: The 2019 CRM Influential Leader Awards

Join us in recognizing their achievements

The Best CRM Case Studies: The 2019 CRM Elite Customer Awards

The user companies that demonstrate the power of a good solution

Best Contact Center Search: The 2019 CRM Service Leaders Awards

The Best CRM for Small Business: The CRM Market Leader Awards 2018

The Best Marketing Automation Software and Solutions: The CRM Market Leader Awards 2018

The Best Data Quality Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM Consultancies: The CRM Market Leader Awards 2018

Revving up the Customer Experience Engine

General Motors drives loyalty across its brands with a customer experience initiative. A Q&A with David Mingle, global director of customer experience strategy and enterprise experiences at General Motors

Marketing in the Wake of a Disaster

Lessons learned from Superstorm Sandy.

Serving Up Service Strategies

Delivering quality customer service means making quality shots.

Sales and Social Media: No One’s Social (Yet)

Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.

Marketing and Social Media: Everyone’s Social (Already)

Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.

Spiff Up Your Site!

Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.

They Aim to Please

There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.

The Chain Gang

Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.

Manufacturing Builds On Customer Relationships

CRM software is becoming as important as nuts and bolts.

7 Strategies for Profiting From Customer Data

These seven strategies illustrate some of the best ways to apply the information you may already have in your contact center to improve your standing with customers.

Midsize Companies, Mammoth Results

We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.