Customer Relationship Management (CRM) data and technology solutions are vital for healthcare companies seeking to create highly personalized experiences. There are two basic types of healthcare CRMs, one is for a healthcare organization to stay in contact with their patients, the other is for a healthcare organization to stay in contact with referring organizations.
Explore our latest CRM news, analysis, and advice for the healthcare industry.
Businesses See a Sales Lift with Texting
Many companies are converting leads to sales with SMS outreach
The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards
The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Best Web Support: The 2019 CRM Service Leaders Awards
Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards
Zappix Relieves Contact Center Stress: The 2019 CRM Service Rising Stars Awards
The vendor's solutions aid utilities with service interruptions and healthcare providers with treatment updates
Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study
The contact center systems helps triage workplace injuries, saving time and money
The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018
The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018
The Best Business Intelligence Software and Solutions: The CRM Market Leader Awards 2018
The Best Data Quality Software and Solutions: The CRM Market Leader Awards 2018
The 3 Cardinal Rules of Cause Marketing
There's a fine line between giving and gimmick.
Healthcare Gears Up for Coming Mandates
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
CRM Service Awards: Rising Stars
Building an Impenetrable Cloud
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Just What the Marketer Ordered
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
Marketing Muscle Extends to Satellite Hospital in Sullivan