Speed and Clarity Drive SAP's Success
ORLANDO, FLA. — Speed and clarity continued to be key value propositions emphatically echoed by SAP executives during SAPPHIRE '09, the German software company's annual user conference held here this week. A keynote delivered by SAP Cofounder Hasso Plattner, in fact, went to great lengths to impress upon the crowd of attendees that the sheer speed of modern computing means companies must ramp up immediately or risk being left behind.
[Editors' Note: For more of Christopher Musico's coverage from SAPPHIRE '09, see his earlier destinationCRM.com news story here, and his blogposts here and here.]
Plattner began his address by warning attendees he'd be speaking to them not as a vendor executive but rather as a kind of professor, delivering a lecture about how the formerly abstract concepts generated in the halls of academia and among computer scientists can now produce clear business benefits. "Increased bandwidth is a reality today," he noted, as an example. "We can build different enterprise applications to make you better understand your own data. We collect an unbelievable amount of [data], but how to digest, interpret, and derive information from data is still slow -- or is actually getting slower -- because of the increased size of our databases."
This paradox can be a killer, Plattner said, especially in today's economic environment. Decisions must be made quickly, in part because circumstances shift quickly. Giving an example of SAP's own battle with this conundrum, Plattner recalled that "in the beginning of [last] August, SAP thought it would have the best quarter ever…by the end of [the month] we thought it would be a good quarter. But, the outcome, as we all know, is that we didn't do so well."
This real-world example -- not only of corporate performance, but of corporate transparency -- underscored Plattner's contention that a delay of even two minutes in receiving data requested by a database query is, oftentimes, simply too late. "The reality is we take data out of our production [and] transactional systems; [utilize] a process called extract, transfer, and load into a business [data] warehouse; and from there we create large cubes for reporting, and report against those," he said. "This is not appropriate anymore. I don't want to change everything we did in past, but want to make it tremendously faster…and I predict it will change how we work."
Shaking up business-as-usual for companies is of the utmost importance today, according to the previous evening's keynote by Bill McDermott, president of global field operations for SAP, and Jim Hagemann Snabe, a member of SAP's executive board.
McDermott described our current economic cycle as one that occurs "every seven to 10 years." The difference this time around, he said, is that the cycle is driving structural change in every industry and market segment worldwide. "In order to lead in this environment, you must align business strategies, enablement of information technology, and business outcomes," he said.
Snabe explained that there are four forces shaping what he called "the new reality":
- business network transformation;
- technological innovation;
- business models; and
- business outcome.
All of these, Snabe added, involve the idea of sustainability -- a topic discussed at great length during SAP Co-Chief Executive Officer Leo Apotheker's keynote address on Tuesday. "The world is looking for ways to deal with the new reality, and [technology] is ready to deliver a new level of value," Snabe said.
Increased speed and technological innovation are beneficial, of course, but McDermott plainly stated that everything boils down to having the transparency necessary to perpetuate successful business outcomes. "Changing your business model is very important, but [it's] only one thing," he said."Having clarity to execute is another. Business insights are more important now than ever, and the fact is [that] too many business professionals today lack the clarity to run their business[es]. Instead, they operate in a world of data complexity and rear-view information."
To drive business outcomes, McDermott argued, companies must use technology strategically. He and Snable outlined three steps necessary to do so:
- Discovery — benchmarking areas of your business -- such as supply chain management -- and looking for improvement opportunities;
- Realization — turning to business-process design to understand how a solution might work specifically for the business in question, and to gauge the value expected; and
- Optimization — implementing the business-process designs and measuring them to ensure the delivery of the expected value.
A legitimate argument can be raised that these phases should always be applied when considering technology investments, but McDermott inistsed to attendees that the hard economic times are ushering in a renaissance of rigorous implementation best practices. "To be clear," he said -- echoing once again one of the company's key concepts for SAPPHIRE '09 -- "this has always been relevant. It just has never been more relevant than it is now."
News relevant to the customer relationship management industry is posted several times a day on destinationCRM.com, in addition to the news section Insight that appears every month in the pages of CRM magazine. You may leave a public comment regarding this article by clicking on "Comments" at the top; to contact the editors, please email editor@destinationCRM.com.
SAP Susses Out 2008
01 Feb 2008
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
SAP Refocuses on "Fun"
04 Mar 2008
SAP CRM 2008: SAP's overarching theme of "customer co-innovation" goes beyond its newly launched CRM offering, according to company executives.
CRM Is All About Teamwork
05 May 2008
SAPPHIRE '08: At SAP's annual user conference, the opening keynote address stresses the value of teamwork and its importance to any CRM investment.
SAP Looks to ‘Change the Game’
01 Jul 2008
On The Scene: Sapphire 2008 -- One analyst believes the latest from the German juggernaut propels the company squarely back into the CRM 2.0 battle.
SAP Sounds Off on SOA and Collaboration
24 Apr 2007
SAPPHIRE '07: The business software giant highlights its enterprise services strategy and champions the importance of business network transformation.
A New Business Blueprint Stars at SAPPHIRE '05
19 May 2005
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
SAP Zeroes In On the Contact Center With M&A
16 May 2007
SAPPHIRE '07 International: The company acquires Finland's Wicom Communications; expect to see more large CRM firms buying contact center companies down the pike, according to one analyst.
SAP Targets Enterprise SOA
17 May 2006
SAPPHIRE '06: Amid "the industrialization of software," the German juggernaut continues its service-based strategy.
On the Scene: SAPPHIRE '06: SAP Continues Its Enterprise SOA Push
01 Aug 2006
The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach
SAP Unveils Its BI Black Box
20 May 2005
SAPPHIRE '05 International: The software giant, HP, and Intel combine efforts to produce an appliance that allows more employees to tap into analytic
SAP to Acquire Business Objects
08 Oct 2007
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
SAP Goes Vertical
19 May 2005
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
SAP Takes a Dual Approach
19 May 2006
SAPPHIRE '06: The company highlights its hybrid on-demand/on-premise CRM offering, while persistently promoting its enterprise services architecture strategy.
SAP + RIM = CRM2Go
02 May 2008
Introducing a rebuilt version of its CRM application to run natively on Research In Motion's BlackBerry mobile devices, SAP aims to give companies universal access.
SAP Seeks to Tie Up Loose Ends
06 May 2008
SAPPHIRE '08: Relying on services-oriented architecture, SAP co-CEO Henning Kagermann believes his company can now help businesses "close the loop" between strategy and execution.
SAP Retains Market-Share Lead in CRM
01 Oct 2008
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
Former Oracle Executive to Join SAP
11 Nov 2008
A year out of the spotlight, John Wookey is back on the scene, except now he's playing on a different side.
SAP Promises "Innovation You Can Trust"
12 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
CIO vs. CFO: The C-Suite Deathmatch
20 May 2009
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
On the Scene: Clarity Is SAP’s New Enterprise
01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
SAP Calls on Companies to Embrace "The New Value"
21 Oct 2009
SAP World Tour '09: Morning keynote addresses challenge attendees to take charge — or risk failure.
SAP Sets Sustainability in Motion
19 Jan 2010
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
After CEO Ouster, Plattner's Plea: "Please Trust SAP. We Have Not Forgotten You."
08 Feb 2010
Announcing the exit of Chief Executive Officer Léo Apotheker, SAP returns to a "Co-CEO" format, appointing Bill McDermott and Jim Hagemann Snabe to split leadership duties.
SAP Slips StreamWork Into the Cloud-Based Collaboration Current
01 Apr 2010
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
SAP Insists "Mobile Is the New Desktop"
19 May 2010
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
SAP Declares "ByDesign Is Here" (Sort Of)
19 May 2010
SapphireNow '10: SAP's co-CEOs deliver back-to-back keynote addresses celebrating not only their first 100 days at the helm, but also the general availability of on-demand offering Business ByDesign 2.5 — two months from now.