• August 25, 2011

Verbble Integrates with Salesforce.com, Extending Speech Recognition to the Cloud

Verdatum, a provider of voice productivity and workflow solutions, has released Verbble for Salesforce.com. Verbble, which can voice-enable any screen, form, or template and publish it to an enterprise’s platform of choice, now tightly integrates with Salesforce.com.

The Verbble Salesforce.com integration extends the speech recognition-driven voice input capabilities central to the Verbble solution without impacting the traditional typing and clicking within the Salesforce.com form. The integration provides speech recognition results via a specifically trained profile of the user’s voice and vocabulary to permit him to fill in any Salesforce.com screen. All Salesforce.com form’s are voice-enabled with Verbble, so users can choose to fill in their fields by talking, typing, or clicking. This can be done at the desktop, or Verbble can publish the forms to mobile users using BlackBerry, iPhone or iPad, or Android-based devices.

The integration includes validated fields and database lookups so that the enterprise can ensure that the information is accurate when entered. The forms easily provide for review and confirmation prior to entry into the Salesforce.com system. Finally, the workflow can be programmed so users receive a confirming email with a link back to the form.

"Salesforce.com has become enormously successful by giving their users what they want—a comprehensive, yet easy-to-use system that is available anywhere," said John Methfessel, president and CEO of Verdatum. "Many of these users are mobile, and all of them are looking for ways to become even more efficient and productive. Giving those users the additional ability to talk into their Salesforce.com forms will increase their productivity in a safe and simple manner.

"Verbble users can quickly and easily enter necessary information, like new lead forms, contact forms, or even use Salesforce Chatter by simply speaking, and then move on to their next sale or appointment. It's an easy to use solution that delivers bottom-line results to Salesforce.com users," he continued.

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