New Product Spotlight: September 17, 2003

Siebel Systems and SeeBeyond, a provider of business integration and composite application assembly solutions, announced Tuesday the general availability of the Siebel Call Center Real-Time Integration Solution powered by SeeBeyond. The joint solution allows customers to optimize the information flow between Siebel Call Center and disparate data sources using a proven packaged enterprise-integration tool set that's cost-effective and can be rapidly deployed. Salesforce.com and Sun Microsystems have announced the availability of the sforce Portal Toolkit for Java System Portal Server, which allows companies to build best-of-breed portals that provide executives and business users with key insight into customer activity. The sforce Portal Toolkit for Java System Portal Server leverages Sun Microsystem's industry-leading portal software, Java-based Web services, and the sforce client/service platform, according to the companies. ePeople has launched ePeople Teamwork for PeopleSoft CRM Sales 8.8. Teamwork is a sales collaboration tool designed to provide a collaborative workspace, where members of the sales team and subject matter experts can assemble to resolve issues or brainstorm. Resources outside the organization such as a business partner that has insight to either the client or the competition can also participate in the discussion using any common messaging device including Microsoft Outlook, cell phone, pager, PDA, or email. All information is retained within PeopleSoft Sales CRM, which integrates directly with ePeople Teamwork, according to the company. Witness Systems has announced the availability of its new ContactStore "Express" offering for small to medium-size enterprises. This new contact center recording solution requires minimal technical skills to deploy and use in either traditional or IP telephony environments, according to Witness. eAssist Global Solutions Monday announced the availability of eAssist NetAgent 6.1, a suite of integrated applications designed to offer multichannel service and support using a combination of email, online chat, and telephone. Corex has launched AccuCard for Microsoft Outlook this week. Through the service email notifications are sent to a users Outlook contact list only once per quarter, requesting that they either update or confirm their information. Once a contact updates his or her information, update notifications automatically appear in the AccuCard for Outlook user's address book. Users also receive a "review updates" prompt that appears as changes occur so that they can see what contact data is being amended. WillowCSN , the virtual contact center-management solutions provider, announced today its launch of QuickResponse, to provide just-in-time virtual service and sales support for companies needing immediate assistance during a natural disaster or other unanticipated crisis.