• October 15, 2014

SightCall Unveils New Amazon Mayday-Like features for Salesforce

SightCall, a company offering a Salesforce.com AppExchange solution that allows Salesforce.com customers to offer Amazon Mayday-style support, has introduced a new release of SightCall Video Support Agent for Salesforce.

The new release of SightCall Video Support Agent for Salesforce offers a rich set of features that enable deeper interaction between customer service agents and the customers they support. The new release demonstrates key features being showcased by Amazon Mayday and Salesforce SOS for Apps, along with new interactive features that surpass those offerings. Highlights of the new version of SightCall Video Support Agent include the following:

  • Android and iOS Mobile Support: New apps are planned for the Apple iTunes and Google Play stores.
  • New Agent/Customer Interactive Features: The new features enable customer service agents and their customers to co-browse and interact using a pointer and annotation features over the live video stream or co-browsing session. A new feature enables customer service agents to directly open Web pages on the customer's device.
  • Video Stream Manipulation & Capture: Agents can freeze/pause the live video stream, making it easier to review, draw, and make annotations as the situation is discussed. A new Snap-Shot feature lets users capture the marked-up video stream.

"The new release of SightCall Video Support Agent for Salesforce takes our AppExchange solution to a whole new level. The new features provide a rich interactive experience between customers and customer service agents," said SightCall CEO Thomas Cottereau in a statement. "Our goal was to create a customer service experience that would surpass Amazon Mayday and Salesforce SOS for Apps and to deliver it in a simple AppExchange package. Unlike Salesforce SOS, which when releasedm will only work with mobile apps, and Amazon Mayday, which only works on Kindle Fire, our AppExchange solution universally works in all Salesforce environments."

SightCall anticipates the new release of SightCall Video Support Agent for Salesforce to be available in the Salesforce AppExchange in early November.

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