• May 11, 2022

ServiceNow Launches Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services

ServiceNow at its Knowledge'22 event today introduced three solutions built on the Now Platform to help enterprises advance their digital transformation efforts. Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services work across organizations and within thegovernment sector to digitize complex processes and accelerate productivity.

"Today's business and technology leaders are facing new challenges, from low-code governance to increased demand for faster solutions," said Chirantan Desai, chief operating officer of ServiceNow. "As a leader in the digital business era, ServiceNow empowers customers with scalable, purpose-built solutions that help them stay a step ahead in serving their own employees, customers, and citizens. The powerful new solutions we're launching today enable organizations to create better digital experiences for the modern workplace."

The new solutions include the following:

  • Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and operations teams to work on the same problem at the same time.
  • App Engine Management Center (AEMC) unleashes co-innovation between business and IT with low-code app development governance. Platform admins can set guardrails, apply standards, enable co-innovation between business and IT, check for compliance, and centrally manage all aspects of low-code app development, from intake to collaboration requests, to pipeline monitoring and deployment tasks.
  • Public Sector Digital Services provides governments with a digital foundation to deliver consumer-grade experiences from request to resolution and includes public-sector-specific data models and workflows.

"In collaboration with ServiceNow, Fannie Mae has transformed and modernized our technology service and operations management capabilities while enabling great experiences for our employees. We look forward to leveraging the Service Operations Workspace so our teams have a single pane of glass to manage their work and collaborate across workstreams efficiently and productively," said Raghu Bellary, Fannie Mae's senior director overseeing Enterprise ServiceNow Platform technology, in a statement.

"To address some of today's biggest work challenges, the need for automated solutions that allow employees to focus their time and expertise on urgent issues has increased," said Sharon Mandell, chief information officer of Juniper Networks, in a statement. "Solutions like Service Operations Workspace will allow us to keep track of projects with end-to-end visibility while enabling users to focus on high-value work."

"The State of South Dakota is on a mission to transform constituent experiences with digital solutions that extend reach, value, and quality of services to residents, businesses, and visitors," said Pat Snow, chief technology officer of the State of South Dakota, in a statement. "We chose ServiceNow as the core engagement and workflow platform for a new public portal and are excited to continue to innovate and enhance the platform to further advance our mission."

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