ServiceNow Launches San Diego Release of NOW Platform

ServiceNow today launched the San Diego release of its Now Platform, which features an upgraded visual design and new robotic process automation (RPA) capabilities.

"From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy," said Chirantan CJ Desai, chief operating officer of ServiceNow, in a statement. "With our Now Platform San Diego release, we are empowering digital-first leaders to create smarter, faster, better ways of working and unlock the true potential of hyperautomation across their organizations."

The San Diego release introduces Next Experience, which delivers a streamlined navigation that brings every application together under one consistent experience and elevates Favorites and History, a completely redesigned component library, new iconography, typography, and illustrations, and enhanced personalization, such as accessibility preferences, information density and layout preferences, and a choice between light or dark mode.

With 25 purpose-built workspaces that feature a next-generation visual design, surface insights with dashboards, and use machine learning to assign tasks and recommend next-best actions, Next Experience also helps users get the information they need and move priority tasks forward more quickly. New workspaces include new CSM Configurable Workspace, Dispatcher Workspace, HR Agent Workspace, Cloud Operations Workspace, Service Operations Workspace, and Hardware Asset Manager Workspace, for teams across customer service, HR, field service, and IT.

The San Diego release also introduces the Automation Engine, a complete automation and integration solution that combines Integration Hub with all-new RPA capabilities. Together with ServiceNow's native low-code app development product, App Engine, Automation Engine brings turnkey solutions to automate manual, repetitive actions and connect to any system, modern or legacy.

Automation Engine also features the RPA Hub, a centralized command and control center to monitor, manage, and deploy digital robots, so organizations can automate repetitive, manual tasks and streamline business processes. RPA Hub features more than 1,300 pre-built components and an RPA Desktop Design Studio, allowing users to design, test, and publish attended and unattended bots. No-code access to RPA Hub is built into Flow Designer via the RPA Hub Spoke, enabling developers to leverage RPA Hub alongside Integration Hub, all inone interface.

The Now Platform San Diego release also includes vertical solutions that address the distinct digital needs of banks, insurance companies, and telecommunications and technology providers.

"Organizations today are increasingly competing on experience, both when it comes to their employees and customers, in order to retain talent, grow revenue, and drive resilience," said Lara Greden, research director for IDC's platform-as-a-service (PaaS) practice, in a statement. "Streamlining how work happens across teams and functions, with intelligent, connected experiences and by bridging together disparate systems, siloes, and processes on a single platform will be a strategic advantage. We anticipate that ServiceNow's new solutions will help organizations deliver more productive, collaborative employee experiences, better value for customers, and overall result in a faster return on their technology investments."

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