HGS Digital Partners with Khoros
HGS Digital, the technology services arm of Hinduja Global Solutions, is partnering with Khoros, a provider of digital-first customer engagement software and services to help mutual clients deliver smoother customer experiences.
The Khoros platform, which features digital messaging, chatbots, modern chat, community management, and social media management, expands HGS Digital's end-to-end digital CX and cognitive contact center services, which include social engagement, crisis management, moderators and community managers, and more.
"We are excited to partner with HGS Digital, who holds deep expertise in traditional and digital customer care, to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale," said Jack Blaha, CEO of Khoros, in a statement.
"We're thrilled to be working with Khoros and helping our customers transform together. Khoros' platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully, [which is] crucial in today's digital-first world," said Venk Korla, CEO of HGS Digital, in a statement.
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