Alorica Partners with Salesforce
Alorica, a provider of customer management outsourcing solutions, has partnered with Salesforce to deliver advanced customer experience solutions based on the Salesforce Customer Success Platform.
By integrating Salesforce software with other customer support technologies, Alorica hopes to provide customer service representatives with complete customer data at their fingertips.
"Partnering with Salesforce is a strategic relationship for Alorica, as both companies share a deep commitment to delivering an excellent customer experience through innovative solutions," said Jim Radzicki, chief information officer at Alorica, in a statement. "As a global business process outsourcing company that helps enterprises differentiate themselves from competition by building outstanding customer relationships, we're excited to start delivering even more value to our clients, and their end users, immediately."
"Alorica's mission to deliver outstanding customer support makes the company a natural fit within our network of world-class partners," said Larry Robinson, senior vice president of product management at Salesforce, in a statement. "We're eager to cultivate and amplify joint opportunities with Alorica."