• April 26, 2016

Adobe Updates Sign for eSignatures

Adobe today unveiled the first integration between Adobe Sign and Adobe Marketing Cloud.

Adobe Sign (formerly Document Cloud eSign services) features an upgraded and modernized mobile app experience and works seamlessly with Adobe Experience Manager (AEM) Forms, a key part of Adobe Marketing Cloud.

Adobe also announced new Document Cloud storage integrations with Box and Microsoft OneDrive, as well as new features for Adobe Acrobat DC subscribers.

"Every company and organization should be laser-focused on delivering the best customer experience possible, and the best experience does not involve paper," said Bryan Lamkin, executive vice president and general manager of digital media at Adobe, in a statement. "Today we further strengthen the value that Adobe Document Cloud and Adobe Sign bring to our global customers as the only complete solution that transforms paper-based transactions into 100 percent digital workflows."

New functionality in Adobe Sign includes an integration between Adobe Sign and Experience Manager Forms, turning form-based processes into mobile-optimized digital experiences across the entire customer journey. This includes how a person discovers the right form, fills it out on any device, electronically signs it, and gets status updates once it is submitted. Using the integration between Adobe Sign and Adobe Marketing Cloud, organizations can provide responsive, adaptive experiences, enable personalization with Adobe Target, and analyze and optimize performance with Adobe Analytics.

Sending, tracking, and managing documents on tablets and smartphones is now easier with the Adobe Sign app for iOS and Android (formerly Adobe eSign Manager DC). An updated dashboard and improved send for signature workflow enable users to be even more productive on any device.

New offerings integrate Acrobat DC, Acrobat Reader, and Adobe Sign with Box to simplify document workflows and e-signature processes. Whether users start from Box or Adobe, with just a few clicks they can view and edit PDFs and ensure that the latest version is automatically secured in Box. Additionally, users can open Box files directly in Adobe Sign to provide an electronic signature on important documents.

Additionally, a new integration with Acrobat DC, Acrobat Reader, and Microsoft OneDrive allows organizations to access and work on PDF files stored in OneDrive directly from within the Adobe apps. With a few clicks in Acrobat on the desktop, users can view and work on PDF files stored in OneDrive while ensuring documents always remain synced. In addition, iOS users can access PDFs in OneDrive from the Acrobat Reader mobile app via the universal document picker.

The latest release of Adobe Sign, which is expected to be available in beta in May, also features the enhanced Salesforce.com Lightning user experience across any device, enabling users to customize the app with the drag-and-drop interface of Salesforce.com Lightning Components. SteelBrick, recently acquired by Salesforce, also has an existing integration with Adobe Sign.

Beyond that, many new and updated integrations significantly expand the Adobe Sign ecosystem across common enterprise solutions, such as business process automation, contract lifecycle management and enterprise resource planning. Some of the vendors involved include Advanced Software Concepts (ASC), Buildium, McKesson Contract Manager, Namely, Oracle, SciQuest, SpringCM, and ThinkSmart.

Modernized commenting and annotation tools are now fully updated; a highlighter pen can now markup scanned documents without the need for optical character recognition (OCR); and paper-to-digital workflows like scanning are now optimized. Adobe is adding critical menu and dialog updates to enhance the experience for users with visual impairments who rely on Acrobat DC to work with PDFs. The Home view and Save As options can now be read aloud by screen readers for greater accessibility.

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