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2024 Media Information
CRM Deep Dive Best Practices Marketing Programs
June * Commit: 5/20/24 | Copy Due: 5/25/24
July * Commit: 6/20/24 | Copy Due: 6/25/24
August * Commit: 7/20/24 | Copy Due: 7/25/24
September * Commit: 7/25/24 | Copy Due: 8/5/24 (print Issue)
October * Commit: 9/20/24 | Copy Due: 9/25/24
November * Commit: 10/20/24 | Copy Due: 10/25/24
- Leveraging Omnichannel Customer Engagement to Stay Connected
- Call Center Analytics for Better Customer Experiences
December * Commit: 11/20/24 | Copy Due: 11/25/24
- 2024 Contact Center Success Stories: What Went Right!
- How to Improve Your E-Commerce Customer Experience
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CRM Roundtable Webcasts
- July 10, 2024 - How AI Can Unlock the Voice of the Customer
- July 24, 2024 - Customer Experience Management: Real-World Solutions
- August 07, 2024 - Drive Revenue with Omnichannel Integration, on Wednesday
- August 21, 2024 - Elevate Customer Experiences with Hyper-Personalization
- September 11, 2024 - Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
- September 25, 2024 - Call Center Analytics for Better Customer Experience
- October 02, 2024 - Conversational Customer Service: Convenience Everywhere
- October 16, 2024 - Leveraging Omnichannel Customer Engagement to Stay Connected
- November 06, 2024 - Harnessing AI in Modern Customer Engagement Center
- November 20, 2024 - Customer Experience Management: Real-World Solutions
- December 04, 2024 - 2024 Contact Center Success Stories: What Went Right!