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2025 Media Information
CRM Deep Dive Best Practices Marketing Programs
February * Commit: 11/5/24 | Copy Due 1/20/25 - Knowledge Management and AI for Customer and Employee Success
February * Commit: 11/5/24 | Copy Due 1/20/25 - Best Practices in Sales Enablement for 2025
March * Commit: 11/5/24 | Copy Due 2/20/25 - Generative AI for Customer Interactions
March * Commit: 11/5/24 | Copy Due 2/20/25 - Omnichannel Solutions for Smarter Customer Care
April (PRINT) * Commit: 11/5/24 | Copy Due 3/10/25 - Proactive Customer Service with Predictive Analytics
April (PRINT) * Commit: 11/5/24 | Copy Due 3/10/25 - Transforming Agent Experience with AI
April (PRINT) * Commit: 11/5/24 | Copy Due 3/10/25 - The Role of AI in Compliance and Data Privacy
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CRM Roundtable Webcasts
- January 15, 2025 - CX Megatrends to Watch in 2025 and Beyond
- January 29, 2025 - Top Marketing Automation Trends in 2025: A Preview
- February 12, 2025 - Generative AI: Shaping the Future of Customer Engagement
- February 26, 2025 - Data Issues Derailing Customer Experience: What You Need to Know
- March 05, 2025 - Conversational AI: Revolutionizing Customer Interactions
- March 19, 2025 - Expert Insights on AI and VoC: Turning Customer Feedback into Action
- April 02, 2025Future-Proofing Customer Experience with AI-Powered Solutions
- April 16, 2025 Redefining Contact Center Efficiency with AI Solutions
- April 30, 2025 Smarter Self-Service: Leveraging Technology for Effortless Customer Car
- May 07, 2025 Transforming Agent Experience with AI: Boosting Performance and Satisfaction
- May 21, 2025 Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions
- June 04, 2025 Knowledge Management and AI: Enhancing CX and Employee Productivity
- June 18, 2025 Transforming Real-Time Customer Feedback into Action with AI
- July 16, 2025 Mastering Hybrid Contact Centers: Overcoming Key Challenges