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Articles: Government
New constituent relationship management technology will tie email to other communications and the larger constituent record.
Geofeedia's social media intelligence solutions are now available for government agencies on Carahsoft's GSA Schedule and NASA SEWP V contracts.
General Dynamics' CXP is a contact center platform based on Genesys technology.
The partnership combines technology with consultancy to help governments meet and exceed their digital transformation goals
The service allows users to provide emergency responders with important information to reduce response time. (Featured on SmartCustomerService.com.)
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
Call center technology makes reaching help one less hurdle for struggling parents.
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
WE Prospect lets users create ultra-segmented audiences.
Kana Software's Lagan Enterprise system revitalizes city services.
Parents in need get improved access to services with new call center technology. (This article originally appeared in the Winter 2014 issue of Speech Technology.)
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
New solution upgrades include real-time alerts for contact center script deviations.
A new OTA report names American Greetings the most secure e-commerce site.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
The deal expands Verint's cross-selling opportunities within the customer service market.
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