As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.
Magazine Features,
Posted 01 Jul 2009
A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Daily News,
Posted 29 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Daily News,
Posted 11 Jun 2009
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Magazine Features,
Posted 01 Jun 2009
A forum designed to address one problem evolves into an enterprise asset.
Secret of My Success,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
The social Web is about to evolve — again. Are you ready to evolve, too?
The Tipping Point,
Posted 01 Jun 2009
If you expect employees to stay within the lines, you need to draw the lines first.
Insight,
Posted 01 Jun 2009
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Daily News,
Posted 27 May 2009
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
Daily News,
Posted 22 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Daily News,
Posted 12 May 2009
The latest edition of E-Business Suite offers a medley of enhanced capabilities, from compensation incentives to supply chain management. Also, Oracle waives first-year Extended Support costs for some customers.
Daily News,
Posted 04 May 2009
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
REAL ROI,
Posted 01 May 2009
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
Daily News,
Posted 01 May 2009
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
Daily News,
Posted 29 Apr 2009
|