| Articles: Government |
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What can we learn from how candidates are using SMS messaging?
Viewpoints,
Posted 24 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Daily News,
Posted 16 Jul 2008
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Daily News,
Posted 11 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Daily News,
Posted 08 Jul 2008
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Daily News,
Posted 04 Jul 2008
ID Analytics' new authentication solution looks to break high-cost boundaries.
Daily News,
Posted 03 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Daily News,
Posted 01 Jul 2008
The vendor's latest on-demand contact center platform underscores the importance of monitoring calls in real time.
Daily News,
Posted 26 Jun 2008
AOTA '08: Security is nascent and consumers are still hesitant to make an online transaction. What will it take for the Internet to be a place where everybody knows your name—and it's OK?
Daily News,
Posted 06 Jun 2008
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Daily News,
Posted 02 Jun 2008
Declining scores in citizen satisfaction mean the government still has plenty of work to do.
Daily News,
Posted 04 Jan 2008
A U.K. police department relies on Informatica to handcuff dirty data.
Secret of My Success,
Posted 01 Nov 2007
Think you can translate your brand for the savvy Chinese shopper?
The Tipping Point,
Posted 01 Nov 2007
Spoiled by customer-centric Web sites in the private sector, visitors of e-government sites are expecting more, according to latest from ForeSee and ACSI.
Daily News,
Posted 25 Sep 2007
When it comes to satisfying customers--that is, citizens--e-government Web sites fare better than the overall federal government does, but they still trail the private sector.
Daily News,
Posted 20 Jun 2007
Singapore and Canada get top marks for their customer service, says a new Accenture report that ranks 22 governments' customer service programs.
Daily News,
Posted 18 Jun 2007
Productivity improved with benchmarks for customer service.
REAL ROI,
Posted 01 Jun 2007
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