| Articles: Government |
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New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Daily News,
Posted 22 May 2013
Focus on business outcomes driven by information and intelligence.
Daily News,
Posted 03 May 2013
Canada's largest city improves customer service with Toronto 311.
REAL ROI,
Posted 01 May 2013
Launches Privacy Suite for customers, service providers.
Daily News,
Posted 18 Apr 2013
Integrated platform ensures consistent customer service across channels.
Daily News,
Posted 09 Oct 2012
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
Daily News,
Posted 14 Sep 2012
SAP CRM rapid-deployment solution for citizen contact center is part of the SAP Urban Matters program.
Daily News,
Posted 02 Aug 2012
Retailers lead all verticals with social media investments
Daily News,
Posted 12 Jul 2012
A snapshot of the ways government agencies are using CRM strategies and technology today.
Magazine Features,
Posted 01 Jul 2012
Web-Only Bonus Articles,
Posted 01 Jul 2012
New offerings include the AppExchange for Government and a training program on cloud deployment.
Daily News,
Posted 26 Apr 2012
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Daily News,
Posted 19 Apr 2012
New platform provides citizens electronic access to their caseworkers and the benefit application process.
Daily News,
Posted 24 Jan 2012
USCG turns to Avaya for its centralized service desk in St. Louis.
Daily News,
Posted 05 Jan 2012
The results of a new government study echo a White House order to streamline federal service delivery.
Daily News,
Posted 30 Aug 2011
Five9's advanced technology delivers call routing and helps 2-1-1 California strengthen its disaster response support capabilities.
Daily News,
Posted 26 Aug 2011
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Daily News,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Acumen's customized CRM application manages partner organizations and provides extensive reports
REAL ROI,
Posted 24 Jun 2011
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