CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
For the rest of the November 2009 issue of CRM magazine please click here

@MarcBenioff may twitter in a Facebook tone of voice (e.g., “is at a demo.”), but Salesforce.com has embraced the microblogging platform, with its Salesforce for Twitter solution, 10 Twitter handles of its own, and a formal URL for its Summize results at www.salesforce.com/twitter. CRM magazine can be found at www.twitter.com/CRM; blogs and live-twittering appear at www.twitter.com/destinationCRM. Reach us directly by starting your tweet with @CRM.

CRM magazine can be found at @CRM (www.twitter.com/CRM) and our online content resides at @destinationCRM (www.twitter.com/destinationCRM). Reach us directly by starting your tweet with @CRM.


Crisis: Salesforce Support hold music changed from Hawaiian music to smooth jazz. What happened, @asksalesforce?

@CRMFYI No crisis - Salesforce Support is implementing a new call-delivery system to better serve our customers. More info at Dreamforce.


I worry about a company that uses SFDC as an acronym for salesforce.com

Dreamforce web site down again! Been trying 2 register for last 3 days & still no success. Always down 4 maintenance. #salesforce #SFDC

RT @Bob_Thompson Another $CRM claim bites the dust. Plantronics has not “standardized” on the Service Cloud http://sn.im/bt0911

Salesforce.com CEO Benioff - #347 on Forbes Richest Americans 2009: http://sn.im/forbes400-09benioff 

Nice new experience with Salesforce Premier Support - They know who I am when I call in; finally there’s a point to entering your ID #


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Related Articles
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Some recent tweets about CRM software.
The twitterverse opens up on open-source CRM.
Getting customers all a-twitter.
Customer experience tales across the Twitterverse.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Entellium's crisis played out on Twitter, live.
Cloud computing gets the Twitter treatment.
The recession casts a cold shadow over the Twitterverse.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us