Delight.ai Launches Delight Agent MCP

New integration lets Claude, Codex, Cursor, and other MCP-compatible AI clients query live Delight.ai data using natural language. (Featured on SmartCustomerService.com.)

Bloomreach Launches Ask Me Anything Capability

Bloomreach's Ask Me Anything feature transforms the search bar into a single entry point for shoppers.

Twilio Releases Branded Calling

Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling. (Featured on SmartCustomerService.com.)

Thryv Launches Growth Platform for SMBs, Partners with Wix and Ooma

Thryv's redesigned platform helps local service businesses get found, win more customers, and grow revenue.

Convey Acquires Selectron

Convey's acquisition of Selectron expands its engagement operating system with citizen engagement, field operations, and payments.

HG Insights Launches GEO-Powered Software Review Platform

HG Insights' new GEO monitoring, technographic data on TrustRadius product pages, and GEO optimization help vendors see and shape what AI tells buyers about their products.

Avaya Launches Aura 10.3

Avaya's Aura 10.3 release strengthens security and updates core infrastructure. (Featured on SmartCustomerService.com.)

Shirofune Launches Creative Timeline

Shirofune's Creative Timeline analysis feature lets marketers track performance across all creative campaigns in one place.

Voice Self-Service Hasn't Improved in 20 Years

ContactBabel finds a slowing of web chat automation, after nearly 10 years of growth. (Featured on SmartCustomerService.com.)

Adswerve Launches Adswerve Premium Supply

Adswerve Premium Supply gives companies access to curated, high-quality inventory through a single, expert-led team.

ZoomInfo Data Now Available Inside Gemini Enterprise

ZoomInfo has launched a native connector between Gemini Enterprise, Google Cloud's enterprise AI platform, and ZoomInfo's headless GTM context layer.

Parlance Advances Healthcare Voice AI With Instant Self-Service Controls and AI-Powered Agent Handoffs

Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary. (Featured on SmartCustomerService.com.)

CharityEngine Launches Copilot

CharityEngine Copilot is a voice-driven, agentic AI fundraising platform.

LiveRamp Adds Meta to Cross-Media Intelligence

Now marketers can incorporate Meta campaign data into broader cross-media measurement workflows.

Adwerx Integrates with Canva to Turn Agent Designs into Live Ad Campaigns

Canva integration eliminates the download-and-reupload process, launching listing and branding campaigns in a few clicks from one platform.

vivenu Launches AI Assistant

vivenu's AI Assistant is a ticketing-specialized AI agent for live entertainment.

Monetate Acquires Simon AI

Monetate's acquisition of Simon AI cconnects on-site personalization and experimentation to full omnichannel journeys, powered by a live unified customer profile, agentic AI, and a major investment in innovation across both platforms.

PCI Pal Named Strategic DEVone Partner in NiCE CXexchange

PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel. (Featured on SmartCustomerService.com.)

DemandScience Partners with ZoomInfo

Partnership leverages ZoomInfo's data architecture with DemandScience's contextual marketing outcomes data.

Uniqode Launches Una, an AI Assistant for QR Code Optimization

Uniqode's new tools deliver data-driven insights, AI-powered QR code creation, and an MCP connector.