Observe.AI Partners with AWS

Observe.AI and AWS work together to accelerate adoption of AI Agents for CX. (Featured on SmartCustomerService.com.)

DevRev Launches Voice AI

DevRev Voice AI for Computer shares organizational memory across agents. (Featured on SmartCustomerService.com.)

Genesys Deepens Partnership with AWS

Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration. (Featured on SmartCustomerService.com.)

SurveyMonkey Reintroduces GetFeedback

A self-serve version of GetFeedback helps marketing, product, and digital customer-experience  teams capture in-the-moment customer feedback.

Zoom Launches Revenue Accelerator

Sales Assist, Ask ZRA, and Sales Roleplay are now available through new Zoom Revenue Accelerator Essentials and Premium offerings.

Algolia Launches Dynamic Facets for Product Discovery

Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search,

transcosmos Evolves Its CX Platform into trans-DX Plus for Support

transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support.

Driive Launches Dot, a Virtual Scheduler

Driive Dot combines conversational voice AI with Driive's scheduling engine so every call, form fill, and calendar request turns into a booked appointment.

Truecaller to Acquire TextPlus

TextPlus acquisition increases Truecaller's US footprint and VoIP capabilities.

Glia Launches Three AI Response Modes Within Glia Banker

New response modes allow banks and credit unions to offer even more natural interactions at the topic level.

8x8 Launches 8x8 Small Business

8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses.

CTM Launches OpenAI Ads Integration, AskCTM

OpenAI conversion support and AI-powered setup assistant expand CTM's attribution capabilities.

Level AI Launches Latitude, a Suite of 7 AI Models

Level AI's Latitude family scores every customer interaction, keeps sensitive data inside a controlled environment, and gets sharper with every correction. (Featured on SmartCustomerService.com.)

Vibes Introduces RCS Studio Professional

With Vibes' RCS Studio Professional, companies can now upgrade AI agents that communicate over voice and text to rich, conversational RCS messaging.

PWC US Partners with OpenAI on Agentic Solutions

New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences

Contentsquare Partners with Klaviyo

Contentsquare and Klaviyo team up to turn behavioral signals into on-brand targeted campaigns.

Repsly Introduces Territory Advisor

Repsly's Territory Advisor provides real-time, data-driven field team performance optimization.

SuccessKPI Integrates with Cisco Webex Contact Center

New integration combines Webex Contact Center with SuccessKPI's workforce engagement management platform to optimize performance across human and AI agents. (Featured on SmartCustomerService.com.)

Quantum Metric Updates Felix Agentic

Quantum Metric latest version of Felix Agentic extends visibility across mobile and AI-driven traffic.

Shirofune Launches Walmart Connect for Retail Media Campaign Management

ntegration allows advertisers and agencies to manage Walmart campaigns within Shirofune's unified platform.