NexTalk Integrates with Amazon Connect, Genesys, NiCE, and SharpenCX

Users of cloud contact center software from NiCE, Genesys, Amazon Connect, and SharpenCX can now add accessibility technology from NexTalk.

Kustomer Launches Data Explorer

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Cordial Expands Its AI Capabilities

Cordial's new insights, messaging, and first-visit personalization features give marketers clear visibility into customer intent and faster ways to act on it.

Channel99 Launches Dynamic Audiences

Channel99's new functionality integrates with LinkedIn, Google, Microsoft, Facebook, YouTube, and more.

Spreetail Unveils True Ads

Spreetail True Ads is an AI engine that helps companies identify and redirect wasted ad spand.

PAR Technology Unveils Smart Passes

PAR's Smart Passes provide a mobile-first loyalty solution for restaurants.

DoubleVerify Expands DV Authentic Attention to TikTok

With this new release, companies can identify high-performing creatives, optimize spend, and maximize campaign effectiveness across TikTok campaigns.

WunderKIND Ads Integrates with Yahoo DSP

WunderKIND Ads is expanding access to high-intent CTV moments with Yahoo DSP.

PubMatic, Untapped Growth, and tvScientific Partnership

With this partnership, AI technology, shared buying power, and real-time TV measurement come together

Marchex Adds LLM Attribution to Engage

Marchex's new AI search attribution capability enables businesses to capture LLM-driven call sources and link them to outcomes.

Alchemer Expands AI Capabilities in Pulse

New Alchemer Pulse AI capabilities transform customer feedback into actionable intelligence.

Workbooks Launches AI-Enabled CRM

Workbooks' new AI CRM automates repetitive tasks for sales teams.

Precisely Brings Agentic AI to EngageOne RapidCX

Precisely has added Sentiment Analysis, Contextual Rewrite, and Readability agents along with AI Intelligent Search functionality.

Certinia Launches Winter '26 Release

New AI agents, dynamic playbooks, faster quoting, and more round out the new capabilities in Certinia's Winter '26 release.

Cresta Launches Agent Operations Center

Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience. (Featured on SmartCustomerService.com.)

Stagwell Launches NewVoices.ai

Stagwell's NewVoices.ai is a sales, support, and retention platform powered by adaptive AI.

Acquia Adds AI Agents? to Source CMS

Acquia's new AI agents automate content creation, optimization, and governance.

Teneo.ai Launches Advanced AI Agents to Help Retailers Master Peak Shopping Season

Teneo's new AI agents can function as intelligent shopping assistants, order and delivery specialists, and returns and exchange experts.

Xactly Unveils Incent AI Agents for Sales

Xactly's Incent AI Agents help sales teams with incentive compensation management and go-to-market strategy.

Bambuser Launches Call Insights and AI Subtitles

Bambuser has added two AI-powered features to its shoppable video platform.