PCI Pal Integrates with Zoom

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent. (Featured on SmartCustomerService.com.)

UJET Launches Agentic Experience Orchestration

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems. (Featured on SmartCustomerService.com.)

Five9 Adds to Five9 Fusion

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies. (Featured on SmartCustomerService.com.)

Birdzi Launches AskKea Generative BI Interface

AskKea gives retailers direct conversational access to their structured and unstructured data.

NiCE Launches Agentic AI Innovation

NiCE is turning enterprise interaction data into ready-to-deploy AI agents. (Featured on SmartCustomerService.com.

Sinch Launches Voice Relay

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking. (Featured on SmartCustomerService.com.)

Webflow Partners with Adobe, Getty Images, OneTrust, and TransPerfect

Webflow's new partnerships strengthen enterprise workflows for personalization, localization, visual content creation, and consent management.

Salesforce Launches Agentforce Contact Center

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents. (Featured on SmartCustomerService.com.)

DemandFactor Rebrands as Demand.com

The rebrand reflects the company's evolution into a comprehensive, full-funnel demand generation platform serving enterprise B2B organizations worldwide.

Bambuser Launches GEO Discovery

Bambuser's GEO Discovery helps companies unlock video content for better discoverability by GenAI search engines.

RingCentral Unveils AIR Pro, an Agentic Voice AI Platform for Customer Engagement

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes. (Featured on SmartCustomerService.com.)

Syndigo Acquires Taggstar

Taggstar acquisition makes Syndigo's product experiences more dynamic and contextual.

Shirofune Launches Real-Time Amazon Ads Automation

Shirofune's Amazon Ads automation feature helps companies optimize ad spending during peak shopping events.

Boost.ai Introduces Adaptive Voice

Boost.ai's Adaptive Voice enables dynamic agentic experiences through voice. (Featured on SpeechTechMag.com.)

Teneo Launches Real-Time Voice Testing

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow. (Featured on SmartCustomerService.com.)

CallMiner Adds AI Capabilities

CallMiner's innovations include advanced AI classifiers and customizable contact summaries with deeper insights and faster discovery.

Klaviyo and Shopify Deepen Integration

New joint capabilities position Klaviyo and Shopify help companies scale across markets with a unified data foundation.

Whatfix Adds AI Roleplay Training in Mirror

With Whatfix AI Roleplay Training in Mirror customer-facing teams will be able to practice real genAI-driven customer conversations inside simulated enterprise systems.

Clari + Salesloft Partners with 1mind

Collaboration bring's 1mind's AI teammates to the Predictive Revenue System.

Forsta Introduces Purpose-Built Market Research Agents

Forsta's new AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting.