Sprinklr Adds GenAI Capabilities to Its Unified-CXM

Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.

Brightspot and Semji Partner

The integration between Brightspot and Semji brings AI-powered SEO intelligence into CMS workflows .

CallRail Launches AI-Powered Multi-Conversation Insights

CallRail's Multi-Conversation Insights feature aggregates campaign-level insights across multiple interactions with leads.

BigCommerce Open Sources B2B Edition Buyer Portal

With access to BigCommerce's Buyer Portal source code, companies can customize solutions to meet their unique needs.

Calabrio Launches Insights

Insights is a new AI-powered contact center business intelligence tool from Calabrio. (Featured on SmartCustomerService.com.)

Intradiem Awarded U.S. Patent for Burnout and Attrition Indicator

Intradiem's Machine Learning Burnout and Attrition Indicator can predict agent burnout while supporting well-being in contact centers. (Featured on SmartCustomerService.com.)

Nylas Introduces Nylas Email for Salesforce

With Nylas Email for Salesforce, Salesforce admins and revenue teams can now capture complete customer email context and data from all users directly within Salesforce.

Bloomreach Launches Omniconnect

Bloomreach's Omniconnect lets companies integrate third-party data into Bloomreach Engagement.

Responsive Unveils Strategic Response Management Platform

Responsive's Strategic Response Management Platform helps companies respond to a broad set of information requests with a single unified platform.

Salesforce Launches Unified Knowledge

Salesforce's Unified Knowledge collects information from third-party systems and integrates it into Salesforce. (Featured on SmartCustomerService.com.)

Voice and Speech Analytics Market to Grow by $2.56 Billion Through 2027

Technavio says the growth of emotion analytics will fuel the speech industry's surge. (Featured on SpeechTechMag.com.)

Acxiom Partners with ActionIQ

Acxiom and ActionIQ unite to deliver a composable customer data platform infused with customer intelligence.

PriceSpider Partners with It'sRapid

PriceSpider and It'sRapid pair to help e-commerce companies generate images, videos, and product descriptions at scale.

Merkle and Celebrus Launch CXM Signals

CXM Signals enables companies to harvest first-party data.

Qualtics Adds AI Capabilities to XM for Customer Experience, XM for Employee Experience, and XM for Strategy + Research

At Qualtrics X4 event, dozens of AI-based innovations come to Qualtrics solutions for insights from front-line workers and customers.

Klaviyo Launches Portfolio

Klaviyo Portfolio helps companies manage global and multi-account customers.

Realeflow Introduces Leadflow AI Agent

Realeflow introduces Leadflow AI Agent, an AI-based lead generation platform for real estate agents and brokers.

Yelp Launches Yelp Assistant

Yelp's spring product release includes the new Yelp Assistant as well as Yelp Fusion AI API, which brings Yelp's content to third-party platforms through natural language search experiences, and a revamped Yelp Guest Manager for restaurants.

Acquia Simplifies Website Accessibility

Acquia's Monsido platform now supports WCAG 2.2 digital accessibility guidelines.

Awin Adds Platform Features

Awin's new tools give advertisers more automation, deeper insights, and publisher reward opportunities.