Wunderkind Integrates with Bloomreach

New integration brings Wunderkind's identity and decisioning into Bloomreach, helping companies recognize more customers, enrich journeys, and drive incremental revenue.

NiCE Partners with ServiceNow

Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management. (Featured on SmartCustomerService.com.)

InMobi Acquires MobileAction

MobileAction acquisition strengthens InMobi Advertising's global brand and performance offering.

RingCentral Expands AI Receptionist

Shared inbox, call queues, integrations, and multilingual capabilities round out the additions to RingCentral's AIR.

MRI-Simmons and Experian Expand Collaboration

MRI-Simmons and Experian collaboration helps marketers turn consumer motivations, attitudes, and behaviors into scalable, media-ready audiences.

Influ2 Launches Contact-Level GTM Orchestration

Influ2's new capabilities enable marketing to orchestrate contact-level buyer journeys across multiple platforms.

Outreach Integrates with ServiceNow

Outreach integration helps sellers stay aligned across systems and execute key sales activities without leaving ServiceNow CRM.

GoTo Adds Features to Grasshopper

GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities. (Featured on SmartCustomerService.com.)

Klaviyo Expands Integration with Anthropic

Klaviyo's integration with Anthropic brings agentic marketing workflows to Claude to turn customer data into reports, insights, and campaign-ready assets.

Aircall Acquires Vogent

Aircall acquires Vogent to advance its AI Voice Agent built natively into business phones. (Featured on SpeechTechMag.com.)

Truthset Integrates with Unified ID 2.0

Truthset's integration with The Trade Desk's Unified ID 2.0 enables advertisers to match and activate audiences that are independently scored for accuracy. 

Nimble CRM Adds Web Chat

Nimble Web Chat turns website visitors into CRM contacts automatically.

Sendbird Launches Agent Steward

Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively. (Featured on SmartCustomerService.com.)

Smarsh Advances Compliance with AI Technologies

Smarsh's innovations span Professional Archive, Call Recording and Analytics, and Capture.

AppsFlyer Expands Signal Hub with Experian, Facteus, and Attain

data providers join AppsFlyer's signal marketplace, giving marketers privacy-safe access to transaction signals and identity data for audience activation across media platforms.

Amperity Adds AI Assistants and Real-Time Capabilities

Amperity's latest updates connect customer context, action, and continuous learning.

Toast Debuts Toast IQ Grow

Toast IQ Grow offers more than 20 updates, including an AI-powered Marketing Agent and a reimagined Toast Local app.

Glean and Gainsight Partner

Native integration combines Gainsight's customer intelligence with Glean's deep enterprise context.

Genesys Partners with Meta for WhatsApp Integration

WhatsApp on Genesys Cloud will help organizations bring together messaging, voice, and AI in a single experience orchestration platform. (Featured on SmartCustomerService.com.)

Highspot Unveils GTM Agent in Spring Launch '26

Highspot's new GTM Agent shows marketing and enablement teams what works and how to act on it.