Dialpad and Ada Merge

Dialpad and Ada are combining to build the agentic operating system for customer work. (Featured on SmartCustomerService.com.)

Adobe Integrates Agentic CX Enterprise Coworker into AI Platforms

Adobe CX Enterprise Coworker is now available within AI platforms by Anthropic, Databricks, Google, OpenAI, and Microsoft.

SupportNinja Acquires Aventus

SupportNinja brings AI-native CX solutions to e-commerce through Aventus acquisition. (Featured on SmartCustomerService.com.)

Metafor Launches Interactive Story Capability

Metafor turns customer data into an interactive story for the whole team

Smartsheet Adds  AI Agents, Integrations and Security Advancements at ENGAGE 2026

Smartsheet's AI advancements take over status reports and routine follow-ups.

FMSI Adds Pulse AI Analytics and Surveys to RelationshipOS

FMSI's add-ons let leaders ask branch performance questions in plain language and link real-time member feedback to each visit, branch, and staff member.

ASAPP Partners with Atain

ASAPP and Atain are working together to deliver expert-in-the-loop AI customer service. (Featured on SmartCustomerService.com.)

Feedvisor Extends Agentis to Amazon Business

Feedvisor's Agentis now brings B2B demand, buying behavior, and customer economics into advertising and pricing decisions across Amazon.

First Insight Launches MCP Server and Storylines

First Insight's MCP Server and Storylines bring what real shoppers think of a product, along with First Insight's Value Score™ Rating, into Claude, ChatGPT, Copilot and the line review.

Conductor Launches AEO Product Suite

Conductor's platform innovations help companies measure how AI recommends them and connects the highest-impact AEO opportunities to measurable ROI.

6sense Unveils New Brand and Product Innovations at Breakthrough 2026

6sense's product launches include BDR Agent, Explainability, AI Visibility, and expanded headless intelligence.

Digital Remedy Partners with Affinity Solutions for Merchant Intelligence

Merchant Intelligence connects ad exposure with consumer purchase insights across online and offline channels.

ZoomInfo Launches MCP Integration with Notion Through GTM.AI

ZoomInfo and Notion customers can connect ZoomInfo to Notion AI chat and get answers grounded in ZoomInfo company and contact data.

Glia Launches Prospect Snapshot

Glia's Prospect Snapshot turns scattered business records into actionable prospect intelligence.

Intradiem Introduces Queue Optimizer

Intradiem's Queue Optimizer helps call center operators dynamically orchestrate staffing in real time.

Observe.AI Launches Headless Companion Agent

Observe.AI's new headless capabilities let companies embed real-time guidance, automation, and after-call work directly into CRM and agent desktop experiences.

OptimizeGEO Unveils Integrated Demand Engine

OptimizeGEO's new technology unifies organic and paid AI discovery, SKU-level shopping intelligence, and agent-powered execution.

AlikeAudience Partners with Index Exchange

AlikeAudience and Index Exchange are expanding audience activation.

Melissa Adds Address Suggestions to Global Address Verification

Melissa's Address Suggestions helps businesses recover more valid addresses at point of entry.

CallRail Introduces Market Insights

CallRail's new Market Insights provides industry-specific peer comparisons and recommended next steps to improve lead engagement.