GReminders Launches AI Forms

GReminders' AI Forms automate CRM data extraction from documents and meeting transcripts.

NIQ Partners with Lula Commerce

Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Salesforce Launches MCP-Powered Capabilities for Slackbot

Model Context Protocol (MCP) servers bring Salesforce CRM data, Tableau analytics, Data 360, AI agents, and business workflows directly into the conversational interface of Slack.

Eltropy Opens Agentic AI to Fintechs with Early Access Program

Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent. (Featured on SmartCustomerService.com.)

OptifiNow Integrates with RETR

Integration connects RETR's mortgage production and contact intelligence with OptifiNow's CRM workflows.

Playlist Launches AI Concierge

Playlist AI Concierge is a 24/7 front-desk assistant for fitness and wellness operators.

Omilia Launches Lexis TTS Model for Contact Centers

Omilia Lexis is a voice synthesis model delivered inside Omilia's Conversational Platform. (Featured on SpeechTechMag.com.)

U.S. Marketing Agencies Use AI to Cut Costs at the Expense of Creativity

New research from Forrester calls on marketing leaders to shift their focus from AI-driven cost savings to preserving creativity and differentiation.

Klaviyo Launches Social Marketing

Klaviyo Social Marketing turns social engagement into customer growth.

Zywave Launches Zywave Apex

Zywave Apex is a growth-focused AI platform for insurance distribution.

Zappi Launches Amplify AI

Zappi Amplify AI brings predictive ad testing to high-volume digital campaigns.

Telgorithm Launches RCS Business Messaging Suite

Telgorithm offers session-based conversational RCS billing, backed by AI-enabled fallback and Smart Queueing.

AnywhereNow Makes Tendfor Available in the Microsoft Marketplace

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace.

Consumers Are Rejecting AI Creative

93 percent of consumers say it matters that brand communications feel like they came from a real person.

Square Introduces ChatGPT and Claude Integrations

Square's ChatGPT and Claude integrations help sellers reach customers through AI-powered discovery.

Alvaria Integrates with Zoom Contact Center

Alvaria launches an integrated outbound compliance solution for Zoom Contact Center. (Featured on SmartCustomerService.com.)

Attentive Launches Brand Voice 2.0

Attentive Brand Voice 2.0 helps marketers shape how AI-generated content is created.

Consumers Say GenAI Has Made Content Quality Worse

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

Klaviyo Introduces Composer and Upgrades Customer Agent

Built into the same CRM platform, Klaviyo's Composer and Customer Agent share intelligence across marketing and service, getting smarter with every interaction. 

Pipedrive Launches Native MCP Server

Pipedrive's native MCP server brings CRM workflows directly into AI assistants.