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CRM Across the Wire

MessageGears Adds MCP, Agent-Ready APIs, and Built-In Predictive Models

With its latest updates, MessageGears becomes the governed execution layer between AI and the data warehouse.

Riskified Launches Agent Identity Risk Intelligence

Riskified's Agent Identity Risk Intelligence helps companies know who is behind AI personal assistants like Muse at checkout and in customer service.

NIQ Acquires The U Group

With The U Group, NIQ is strengthening its trusted intelligence and the Full View.

Amperity Introduces Pér, an AI Agent

Grounded in trusted customer profiles, Amerity's Pér helps teams get answers, decide what to do next, and move approved decisions into enabled workflows.

Zeta Introduces AthenaOS, an Enterprise Intelligence Operating System

Zeta's AthenaOS combines enterprise knowledge with Zeta intelligence, dynamically builds around business objectives, and learns from every outcome.

Nextdoor Introduces Neighborhood Intelligence for Advertisers

Nextdoor's Neighborhood Intelligence offers verified, neighborhood-level precision.

Bambuser Becomes a Meta Live Video Ads Partner

Together Bambuser and Meta are bringing paid reach to company-owned live shopping.

Kore.ai Launches Autoloop

Kore.ai's Autoloop continuously improves agents on task completion, business rule adherence, cost, customer experience, and safety, before and after deployment.

Validity Expands Engage with an MCP Connector

Validity Engage's expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots

AnySoft Launches Anya, a Team Sales Agent

AnySoft's Anya gives revenue leaders centralized control and visibility and every seller a personal agent.

Paytronix Announces Access Evo with Guest Intelligence

Paytronix Access Evo with Guest Intelligence will help connect more customer information, understand behavior beyond loyalty, and drive more relevant, measurable engagement.

Toast Adds Toast IQ Team and Expanded Toast IQ Grow

More than 20 updates from Toast include new Scheduling, SEO, Reviews, and Offers agents to help operators drive bottom-line impact, backed by real customer outcomes.

Automation Anywhere to Acquire Boost.ai

Boost.ai would strengthen Automation Anywhere's core AI offering with voice and conversational capabilities.

Zeta Global to Acquire Digital Audience

Zeta's acquisition of Digital Audience strengthens the identity and activation layer of Zeta's intelligent AI infrastructure, helping companies activate customer intelligence and measure its impact across channels.

Fin Launches Fin 4 at Pioneer Event

Fin 4 is a major step toward a fully agentic customer experience.

Bridg Strengthens Identity Graph

Bridg's enhanced platform helps companies expand marketing reach, improve profile accuracy, and maintain customer visibility.

Underheard Launches an AI Interviewer

Underheard's AI Interviewer platform conducts and analyzes customer interviews around the clock. (Featured on SpeechTechMag.com.)

ClicData Launches AI Dashboard Builder

ClicData's new conversational agent builds and edits full dashboards that blend multiple data sources from a single request in seconds.

Cisco Unveils Dialog at WebexOne

Cisco Dialog is an agentic harness for the Webex AI Agent platform that turns fragmented interactions into continuous customer relationships and works on customers' behalf until issues are resolved.

Algolia Acquires Velou

Algolia acquires Velou to advance AI product intelligence across every search, recommendation, and AI agent.