Pipedrive Adds Project Management and Messaging Tools

Pipedrive's latest updates help sales teams manage post-sale work, automate workflows, and centralize customer conversations.

Coldi Unveils Turnkey Platform for Integrated AI Voice Agents

Coldi's new platform includes lead management and AI voice agent technology.

Capacity Launches AI Analytics Assistant

Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports. (Featured on SmartCustomerService.com.)

CTM Integrates with Google LSA, Reddit Ads, LinkedIn Ads, and Genius Monkey

CTM's new ad platform integrations unify marketing attribution and customer communications.

Hyro Partners with Five9

Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)

Slant Integrates with CurrentClient

Slant now incorporates conversations from CurrentClient's phone applications into one centralized repository for advisors.

Attentive Unveils Agentic AI Marketing Innovations at Thread 2026

Attentive expands with new AI capabilities to improve marketing orchestration, decision-making, and customer engagement

Text Integrates with WordPress

With its WordPress integration, Text uses site-specific data to resolve tickets, drive sales, and qualify leads.

Gainsight Launches Developer Studio and Skilljar Integration

Vibe coding and learning just came to Gainsight Customer Communities.

DoubleVerify Measures Media Quality on LinkedIn

DV's new capabilities bring independent global media quality verification to the LinkedIn Audience Network.

Calix Adds Agents and Agentic Workflows to Calix One

The next-generation Calix One platform now includes coordinated, AI-driven workflows across acquisition, experience, and operations.

Assembled Launches Contact Center WFM MCP

Assembled's new MCP server lets workforce management and support leaders diagnose, plan, and act on workforce data from Claude, ChatGPT, or any MCP-compatible AI assistant.

Smarsh Integrates with Anthropic's Claude

Claude integration brings generative AI interactions into full compliance visibility—allowing Smarsh to supervise and detect risk within existing workflows

AppsFlyer Introduces Web Performance Measurement

The latest addition to AppsFlyer's Measurement Suite brings mobile-grade attribution and optimization signals to web.

VastAdvisor Integrates with Salesforce, Microsoft Dynamics, and HubSpot

VastAdvisor integrations eliminate data fragmentation across the three CRM systems.

Brainfish Ships Live Agent Handoff for Zendesk

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem. (Featured on SmartCustomerService.com.)

Attentive Launches Visibility AI, Auto-Upgrade, and RCS Testing Tools

Attentive's new targeting and testing capabilities help companies scale RCS for Business.

Zendesk Introduces the Autonomous Service Workforce

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings. (Featured on SmartCustomerService.com.)

Canva Launches Connected App for Gemini

With Connected App for Gemini Canva brings on-brand, editable design into Google's AI,

Shirofune Integrates with ChatGPT Ads

Integration enables companies to bring ChatGPT Ads into Shirofune's unified automation platform.