Genesys Partners with Meta for WhatsApp Integration

WhatsApp on Genesys Cloud will help organizations bring together messaging, voice, and AI in a single experience orchestration platform. (Featured on SmartCustomerService.com.)

Highspot Unveils GTM Agent in Spring Launch '26

Highspot's new GTM Agent shows marketing and enablement teams what works and how to act on it.

8x8 Extends 8x8 Platform for CX with AI, Analytics, Authentication, and Integrations

8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams. (Featured on SmartCustomerService.com.)

Reputation Launches Reputation IQ, AI Reputation Manager, and AI Location Presence Insights

Reputation IQ, AI Reputation Manager, and AI Location Presence Insights give brands visibility into and control over how they are found, trusted, and chosen in AI-driven search.

SoundHound AI Introduces OASYS

SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels. (Featured on SmartCustomerService.com.)

SurveyMonkey Integrates with Claude

SurveyMonkey's new MCP connector lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving Claude.

Klaviyo Brings Custom Skills to Customer Agent

Klaviyo Custom Skills lets companies build AI agents for their own unique needs and customers.

Innovid Adds Measurement Capabilities

Innovid's latest product enhancements helps marketers gauge campaign performance, optimize, and see how changes impact outcomes.

RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations

RingCentral's innovations include RCS, branded messaging, international SMS, additions to AI Receptionist, and Customer Engagement Bundle for Microsoft Teams.

Superagent AI Launches Superagent 2.0

Superagent 2.0 integrates telephony, SMS, email, and AI agents.

NIQ Launches Precision Solutions

NIQ Precision Solutions combines AI-enabled analytics with NIQ's data assets to help retailers and suppliers drive targeted, measurable growth.

First Orion Introduces SIP Redirect Call Authentication Integration

First Orion's route-based call authentication expands trusted, branded calling across company and carrier environments.

Convoso Launches Convoso for Salesforce on Salesforce AgentExchange

With Convoso for Salesforce, outbound teams using Agentforce Sales benefit from improved speed-to-lead and productivity for outbound campaigns

ContinuumGlobal Launches Campaign Optimizer

ContinuumGlobal Campaign Optimizer helps marketers improve existing content or create new material.

Former Sugar Execs Launch Brief

Brief delivers full context to help executives prepare for meetings and other events.

The Trade Desk Integrates with Pacvue and Skai

Integration enables advertisers to better connect, measure, and optimize full-funnel campaigns.

CallRail Connects Voice Assist to HubSpot

With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations.

Bloomreach Launches Loomi AI for Shopify

Loomi AI for Shopify allows merchants to connect Shopify with Bloomreach's marketing and search.

Engageware Launches Voice Agents

Engageware Voice Agents can handle customer interactions from end to end. (Featured on SmartCustomerService.com.)

SAS Adds Agentic AI at SAS Innovate

SAS has expanded the artificial intelligence in Customer Intelligence 360, Viya, and Data Management.