Low Data Trust Limits the Value of Analytics and AI

Despite significant investments in analytics and AI , organizations continue to face recurring data defects that weaken reporting accuracy, regulatory confidence, and model performance, Info-Tech finds.

Mitek Integrates with Ping Identity's PingOne DaVinci

Mitek's integration with PingOne DaVinci delivers identity verification at scale across the full customer journey. (Featured on SmartCustomerService.com.)

8x8 Expands General Availability of 8x8 Engage

8x8 Engage is now available to all channel partners and customers globally. (Featured on SmartCustomerService.com.)

Spreetail Introduces the Brand Experience Portal (BEx)

Spreetail's BEx provides real-time brand performance visibility across sales, advertising, and inventory.

Canva Introduces Magic Layers

Canva Magic Layers turns static AI outputs into editable designs.

Tablevoice Partners with OpenTable

New integration between Tablevoice and OpenTable brings the phone line and reservation book together.

Krisp Brings Customer Accent Conversion to Call Centers

Krisp Accent Conversion technology now improves comprehension on both sides of the call. (Featured on SmartCustomerService.com.)

Kaltura Launches Agentic AI Conversational Avatars

Kaltura's Agentic AI Conversational Avatars are photorealistic, real-time, enterprise-grade conversational video agents that understand and cater to organizational and user intelligence and intent.

PCI Pal Integrates with Zoom

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent. (Featured on SmartCustomerService.com.)

UJET Launches Agentic Experience Orchestration

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems. (Featured on SmartCustomerService.com.)

Five9 Adds to Five9 Fusion

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies. (Featured on SmartCustomerService.com.)

Birdzi Launches AskKea Generative BI Interface

AskKea gives retailers direct conversational access to their structured and unstructured data.

NiCE Launches Agentic AI Innovation

NiCE is turning enterprise interaction data into ready-to-deploy AI agents. (Featured on SmartCustomerService.com.

Sinch Launches Voice Relay

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking. (Featured on SmartCustomerService.com.)

Webflow Partners with Adobe, Getty Images, OneTrust, and TransPerfect

Webflow's new partnerships strengthen enterprise workflows for personalization, localization, visual content creation, and consent management.

Salesforce Launches Agentforce Contact Center

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents. (Featured on SmartCustomerService.com.)

DemandFactor Rebrands as Demand.com

The rebrand reflects the company's evolution into a comprehensive, full-funnel demand generation platform serving enterprise B2B organizations worldwide.

Bambuser Launches GEO Discovery

Bambuser's GEO Discovery helps companies unlock video content for better discoverability by GenAI search engines.

RingCentral Unveils AIR Pro, an Agentic Voice AI Platform for Customer Engagement

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes. (Featured on SmartCustomerService.com.)

Syndigo Acquires Taggstar

Taggstar acquisition makes Syndigo's product experiences more dynamic and contextual.