VastAdvisor Integrates with Salesforce, Microsoft Dynamics, and HubSpot

VastAdvisor integrations eliminate data fragmentation across the three CRM systems.

Brainfish Ships Live Agent Handoff for Zendesk

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem. (Featured on SmartCustomerService.com.)

Attentive Launches Visibility AI, Auto-Upgrade, and RCS Testing Tools

Attentive's new targeting and testing capabilities help companies scale RCS for Business.

Zendesk Introduces the Autonomous Service Workforce

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings. (Featured on SmartCustomerService.com.)

Canva Launches Connected App for Gemini

With Connected App for Gemini Canva brings on-brand, editable design into Google's AI,

Shirofune Integrates with ChatGPT Ads

Integration enables companies to bring ChatGPT Ads into Shirofune's unified automation platform.

GoTo Launches GoTo Connect CX Complete and Updates LogMeIn Solutions

GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security. (Featured on SmartCustomerService.com.)

Precisely Moves EngageOne Products to AWS

Precisely's move to AWS enables customer communication management in the cloud.

Liftoff Upgrades Cortex

Liftoff's new wave of Cortex innovations include increased predictive power.

Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

With its Press Ganey Forsta acquisition, Qualtrics expands its Experience Management and AI datasets.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

PolyAI Opens Its Agentic Dialog Platform

PolyAI's Agentic Dialog Platform is now available to every builder.

DoubleVerify Launches Content-Level Controls on Meta Threads

DoubleVerify's Content-Level Controls on Meta Threads enable advertisers to avoid unsuitable content before ads are served on Threads.

Boomi Launches MCP Registry and Boomi Connect

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.n (Featured on SmartCustomerService.com.)

Stackable Labs Launches AI Experience Layer for Customer Service Messaging

Stackable has released an open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger.

First Orion and Glia Launch Identity-First Partnership

First Orion has partnered with Glia to secure branded calls with call authentication and spoof protection.

Ribbon Partners with Salesforce

Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud. (Featured on SmartCustomerService.com.)

NiCE Partners with Konecta

Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents. (Featured on SmartCustomerService.com.)

MessageGears Adds AI Summarization of Marketing Assets

MessageGears' new capability gives marketers AI-generated overviews of audiences, templates, workflows, and more.