Nectar Launches Customer Atlas
15 Oct 2026
Nectar's Customer Atlas extends Amazon Marketing Cloud audience targeting from display into search bidding.
Seismic Adds to Its Financial Services Portfolio
15 Oct 2026
Seismic Compliance, expanded Seismic Social, and a new Theta Lake partnership bring governed digital engagement into client-facing workflows.
Kustomer Unveils Conversation Intelligence and AI QA
15 Oct 2026
Kustomer's new AI capabilities transform customer conversations into structured, actionable insights for customer experience measurement and operational efficiency. (Featured on SmartCustomerService.com.)
AnyCard, Lifestyle, and Savvy Come Together as Norell
15 Oct 2026
New group established to bring greater scale, expertise and investment to each business,
ZoomInfo Brings Enterprise Knowledge into the GTM Context Graph
15 Oct 2026
Workbounce adds a semantic knowledge layer to the GTM Context Graph, unifying ZoomInfo's verified market data with companies' own unstructured knowledge.
MNTN Integrates with Tealium
15 Oct 2026
Tealium Customer Intelligence gives MNTNs AI another signal to identify households most likely to convert.
Aurelian Launches Real-Time Quality Assurance and Training for 911 Centers
15 Oct 2026
With Aurelian's latest updates, supervisors can now see what's working across their calls and turn it into same-day coaching, while telecommunicators sharpen their skills on realistic practice calls. (Featured on SmartCustomerService.com.)
Centrical Launches Workforce Orchestration System
15 Oct 2026
Centrical's Workforce Orchestration System builds and runs front-line performance programs from a business goal, getting smarter with every cycle. (Featured on SmartCustomerService.com.)
CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities
14 Oct 2026
CallMiner updates include expanded AI assist, redesigned real-time supervisor experience, and new education resources. (Featured on SmartCustomerService.com.)
Argano Acquires Oktana
14 Oct 2026
Argano advances its Salesforce and AI capabilities with the acquisition of Oktana.
P2COS Launches to Help Small Businesses Grow
14 Oct 2026
P2COS has a desktop app to help find prospects, build relationships, and convert opportunities into clients.
Creator IQ Launches Q for Creator Marketing
14 Oct 2026
Built on Applied Creator Intelligence, Q brings governed AI agents to creator marketing.
Swyft Rebrands as Mercury
14 Oct 2026
Mercury's retail automation platform seeks to expand 24/7 retail access across airports, hospitality, and high-demand locations.
Aligned Launches Seller Agent
14 Oct 2026
Powered by the Aligned Brain, the Seller Agent moves sales AI inside the deal workspace.
Optimizely Launches Autonomous Optimization and Dynamic Experiences
14 Oct 2026
Optimizely Autonomous Optimization and Dynamic Experiences uses AI to autonomously analyze and improve web experiences.
SurveyMonkey Elevated to Gold Partner Status by Zapier
14 Oct 2026
The upgraded Zapier integration connects SurveyMonkey to more than 9,000 apps.
Algolia Launches Shopify B2B Integration
14 Oct 2026
With Algolia's Shopify integration, account-specific catalogs, pricing, and quantity rules now shape search results automatically.
TitanX Launches Precision Dialer
14 Oct 2026
TitanX's Precision Dialer is designed to boost sales call connection rates.
CTM Integrates with Clio
14 Oct 2026
CTM's integration with Clio empowers law firms to attribute billable revenue directly to marketing channels.
FinTurk Partners with Fiduciary Check
14 Oct 2026
FinTurk partners with Fiduciary Check to expand access to CRM for financial advisors.