SAP Unveils the Autonomous Enterprise at Its Sapphire Event

SAP has launched a unified SAP Business AI Platform, deepening partnerships with Anthropic, Amazon Web Services, Google Cloud, Microsoft, NVIDIA and Palantir

Omnisend Launches MCP to Bring E-Commerce Marketing into ChatGPT

Marketers can analyze performance, uncover revenue opportunities, and create campaigns directly through the Omnisend app in ChatGPT.

Semify Launches AI Optimization Service

Semify AIO helps marketers to measure and scale for AI search.

Quiq Launches Voice AI

Quiq's platform now brings voice, messaging, and human agents together into a single, coordinated system that maintains context throughout interactions.

Parloa Deepens Partnership with SAP

Partnership integrates Parloa's AI agents into SAP Service Cloud.

Antavo Updates Its Loyalty Platform

Expanded Shopify integration and targeted promotions round out Antavo's new capabilities.

Wunderkind Integrates with Bloomreach

New integration brings Wunderkind's identity and decisioning into Bloomreach, helping companies recognize more customers, enrich journeys, and drive incremental revenue.

NiCE Partners with ServiceNow

Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management. (Featured on SmartCustomerService.com.)

InMobi Acquires MobileAction

MobileAction acquisition strengthens InMobi Advertising's global brand and performance offering.

RingCentral Expands AI Receptionist

Shared inbox, call queues, integrations, and multilingual capabilities round out the additions to RingCentral's AIR.

MRI-Simmons and Experian Expand Collaboration

MRI-Simmons and Experian collaboration helps marketers turn consumer motivations, attitudes, and behaviors into scalable, media-ready audiences.

Influ2 Launches Contact-Level GTM Orchestration

Influ2's new capabilities enable marketing to orchestrate contact-level buyer journeys across multiple platforms.

Outreach Integrates with ServiceNow

Outreach integration helps sellers stay aligned across systems and execute key sales activities without leaving ServiceNow CRM.

GoTo Adds Features to Grasshopper

GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities. (Featured on SmartCustomerService.com.)

Klaviyo Expands Integration with Anthropic

Klaviyo's integration with Anthropic brings agentic marketing workflows to Claude to turn customer data into reports, insights, and campaign-ready assets.

Aircall Acquires Vogent

Aircall acquires Vogent to advance its AI Voice Agent built natively into business phones. (Featured on SpeechTechMag.com.)

Truthset Integrates with Unified ID 2.0

Truthset's integration with The Trade Desk's Unified ID 2.0 enables advertisers to match and activate audiences that are independently scored for accuracy. 

Nimble CRM Adds Web Chat

Nimble Web Chat turns website visitors into CRM contacts automatically.

Sendbird Launches Agent Steward

Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively. (Featured on SmartCustomerService.com.)

Smarsh Advances Compliance with AI Technologies

Smarsh's innovations span Professional Archive, Call Recording and Analytics, and Capture.