Extreme Call Deflection:
Utilizing your Digital Arsenal (Dude!)

TUESDAY, AUGUST 30 - 11:00AM PT / 2:00PM ET

While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. That's 'hardcore'!

As companies shift a greater proportion of their customer interactions to digital, it's important to optimize your digital and traditional channels in order to make it easier for customers to find the right information and have a better overall experience.

Join Daniel Hong, Sr. Director of Product Marketing Strategy at [24]7 as he discusses:
  • How companies can achieve extreme call deflection without causing 'gnarly' customer frustration.
  • Identifying key areas in your business segments where call deflection can be a 'radical' reality.
  • How to connect the web and phone self-service channels to create 'boss' experiences that empower customers.
REGISTER NOW to view this webinar.

Audio is streamed over the Internet,
so turn up your computer speakers!
David Myron
Editorial Director
CRM magazine
Daniel Hong
Sr. Director of Product Marketing Strategy