Contact centers now run on two agent types, human and AI, but most are still managed with tools built for humans only. Join Dana Shalev, Sr. Director of Product Marketing at NiCE, to explore how to evolve to a unified operating model with one set of controls, shared context, and visibility across both.
Discover how to set your workforce up for success with hybrid solutions, AI-first experiences for every role, and continuous agentic optimization. Hear real solution examples from the NiCE CXone AI platform and customer stories from Red Mountain Weight Loss and Lufthansa.
What you'll learn:
- Why human-only management tools break down in a hybrid human + AI contact center
- How to build a unified operating model with shared controls and visibility across every agent type
- How to enhance existing applications and build new, agentic AI-native ones for hybrid workforce management
- Why AI-first experiences matter with real-world examples from NiCE CXone customers
Register Now to attend the webinar One CX Workforce: Managing Humans and AI Agents as One.
Join us live, on Wednesday, September 9, 9 AM PT / 12 PM ET. |
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| SPEAKER |
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Dana Shalev
Sr. Director of
Product Marketing
NiCE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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