CX organizations are drowning in data but starving for insights. According to DMG Consulting's 2026 worldwide survey, contact center leaders are prioritizing investments in CX reporting, analytics, and BI to change that. AI-enabled analytics is at the center of this shift, turning fragmented data into real-time intelligence that empowers faster, smarter decisions across the contact center.
In this webinar, you will learn how to:
- Distinguish between reporting and analytics, and understand why analytics is essential for turning data into actionable intelligence.
- Uncover hidden patterns, identify root causes, and surface insights that improve decision-making.
- Use proven analytics strategies to reduce costs, elevate customer experience, and transform reporting into a strategic decision-making engine.
Register Now to attend the webinar CX AI-Enabled Analytics Power Better Outcomes.
Join us live, on Wednesday, July 22, 11 AM PT / 2 PM ET.
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MODERATOR |
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Donna Fluss
President
DMG Consulting LLC |
Lauren Maschio
Head of Product Marketing, Analytics
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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