How AI-Ready Knowledge Powers Better CX
AI can accelerate customer service, but only when the knowledge behind it is accurate, permissioned, and ready to reach every customer, agent, copilot, and AI agent. Discover how to turn scattered content into trusted, contextual intelligence that makes self-service easier, employees more confident, and AI more effective.
In NiCE's session, you'll discover:
- How to make knowledge AI-ready: connected, governed, contextual, and continuously improving across every service channel.
- See how Model N moved beyond traditional search to create an AI-first Help Center and what it took to bring customers along.
- See how AI-ready knowledge turns content complexity into faster, more relevant, and more consistent customer experiences.
Don't miss this live one-hour webinar on
Wednesday, August 26, 11 AM PT / 2 PM ET.
Reserve your spot for AI Moves Fast. Can Your Knowledge Keep Up?
Interested in Sponsoring? |
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| SPEAKER |
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Sherry Fragomeni
Senior Product Manager
NiCE Knowledge Management |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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