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Too often, Quality Management and Performance Management operate in silos - slowing agent growth and limiting visibility. This webcast explores how integrating QM and PM within an AI- powered framework can unlock deeper insights, streamline development, and elevate agent performance across the board.
Discover how auto-scoring, gamification, desktop analytics, and tailored coaching are reshaping engagement and performance. See how CXone Mpower unifies these tools into a single strategy that boosts productivity, motivation, and operational clearity.
Attendees will learn:
- Key differences between current and advanced QM and PM approaches
- How AI drives automation, gamification, and tailored coaching
- The benefits of unifying QM and PM for visibility and action
- How to scale agent growth using CXone Mpower innovations
Designed for CX and contact center leaders, this session delivers a clear roadmap for building a high-performing agent workforce.
Register now to attend the webinar AI-Driven Agent Growth: Where Quality Meets Performance.
Join us live on Wednesday, September 17, at 11 AM PT / 2 PM ET
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MODERATOR |
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Aya Tzarfati
Senior Product Marketing Manager,
APA & PM
NiCE |
Maya Gershon
Product Marketing Manager,
Recording & QM
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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