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In today's fast-paced digital world, delivering a seamless and personalized customer experience across multiple channels is crucial for business success. Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help you deliver a superior omnichannel customer experience. Learn how to ensure consistent, high-quality service across all channels and elevate your customer journey. Don't miss this opportunity to drive business success!
Key Takeaways:
- Unified Customer Data: Discover how integrating customer interactions from multiple channels into a single, centralized database can enhance your customer experience by offering a comprehensive view of each customer.
- Seamless Customer Interactions: Explore how Playvox's demo showcases strategies for capturing everything from calls to tickets in one platform, ensuring smooth and consistent customer interactions across all touchpoints.
- Efficient Workforce Management: Find out how to plan and schedule your workforce effectively to ensure adequate agent availability and maintain service levels.
Don't miss this live one-hour event on Wednesday, February 19 - 11 am PT / 2 pm ET.
Register Now to attend the webinar Understanding Customer Journeys: Why Playvox by NICE is the Perfect Companion for CRM Systems.
SPEAKERS |
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MODERATOR |
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Donna Lightfoot Product Marketing Manager Playvox by NICE |
Mickelle Schrank Product Customer Success Manager Playvox by NICE |
Bob Fernekees Publisher CRM magazine |
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