Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from precision-guided support to thrive. GenAI is not merely a technological advancement—it's a game-changer, redefining quality management by harnessing billions of data points to deliver unparalleled insights and outcomes.
In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality management landscape. From analyzing every interaction to driving hyper-personalized feedback, discover how organizations are achieving transformative results: greater efficiency, improved KPIs, and elevated employee engagement.
Dive into the evolving role of quality teams in an AI-driven world and learn how trust, precision, and actionable insights are setting new standards in performance and satisfaction. This is more than innovation—it's a reimagination of what quality management can achieve.
Don't miss this live one-hour event on Wednesday, December 18 - 11 am PT / 2 pm ET.
Register Now to attend the webinar Transforming Quality Management with GenAI: Precision, Personalization, and Impact. |
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| SPEAKER |
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Shay Diner
Senior Product Manager
NICE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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