Generative AI:
Shaping the Future of Customer Engagement
 
Generative AI is revolutionizing how businesses interact with customers, enabling personalized and dynamic experiences across customer service, marketing, and sales.

Join industry experts from NICE and Verint to explore the transformative power of generative and agentic AI, uncovering how these technologies drive deeper engagement and foster loyalty through tailored, interactive customer journeys.

This webcast dives into real-world applications, showcasing how businesses are integrating agentic AI to enhance communication, boost efficiency, and build lasting relationships.

In this webinar, you will learn:
  • The fundamentals of agentic AI
  • Distinguishing fact from fiction in agentic AI
  • Integrating agentic AI into your strategy
  • Key considerations when adopting agentic AI
  • Practical applications driving success
Register Now to join us for "Generative AI: Shaping the Future of Customer Engagement", on Wednesday, February 12, 2025, at 11 AM PT / 2 PM ET.



SPEAKERS       MODERATOR
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Catherine Forino-Small
Senior Product Marketing
Manager, AI & Digital
NICE
Brian Yang
Senior Director of Product Strategy
Verint
Bob Fernekees
Publisher
CRM magazine