AI is rapidly transforming customer experience, becoming critical to forward-thinking organizations. According to the recent "Customer experience in the age of AI" report from Genesys, more than 80% of CX leaders believe AI will be a clear differentiator for their organization in the future. And as AI continues to shape the customer journey, businesses that fail to embrace this technology risk falling behind competitors, losing customers, and disengaging employees.
Join Greg Thomas and Ginger Conlon, from the thought leadership team at Genesys, as they present key findings from the report and discuss what lies ahead for AI in the customer and employee experience.
Webinar highlights:
– How AI is delivering tangible value to CX leaders today
– Overcoming common challenges in AI implementation
– Future guidance on how to approach AI in both customer and employee experiences
Don't miss this live one-hour event on
Wednesday, October 16th – 11:00 am PT / 2:00 pm ET.
Register Now to attend the webinar Evolving Experiences With AI: CX Leaders Reveal the Path Ahead. |
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| SPEAKERS |
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Greg Thomas
Senior Director, Thought Leadership
Genesys |
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Ginger Conlon
Director, Thought Leadership
Genesys |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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