How can your customer engagement center stay competitive in the age of empowered consumers? The answer is AI. Join our webcast, where industry experts will share real-world success stories and data-driven strategies for integrating AI into your operations.
Hear from experts at Verint and NiCE as they discuss how AI transforms customer engagement by automating tasks and offering personalized, real-time solutions. We'll explore balancing automation with the human touch, as well as emerging AI technologies that are reshaping customer interactions.
Topics include:
- Developing CX team skills to manage AI interactions
- New AI roles: interaction designers and prompt engineers
- How AI self-service boosts engagement, containment, and satisfaction
- Successful AI integration through knowledge management
Stay for the interactive Q&A to address your challenges directly with the experts.
Register Now to attend the webinar Harnessing AI in Modern Customer Engagement Centers, on Wednesday, November 6, at 11:00 AM PT / 2:00 PM ET. |
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| SPEAKERS |
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Frank Schneider
Vice President, AI Evangelist
Verint |
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Catherine Forino
Senior Product Marketing
Manager, AI & Digital
NiCE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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