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Managing a Remote Contact Center |
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The contact center model has evolved dramatically in the past few years, with the shift to remote work for contact center agents and the availability of technology solutions to support them.
Fielding a remote workforce has its advantages—and greater access to workers in a field where turnover is a core issue is a critical one. But how do you keep a remote team engaged, focused, and delivering top-notch service?
Join us for a live webcast featuring a panel of experts who will offer their best practices for managing a remote contact center. We will discuss technology options for coaching employees, quality assurance, and workforce management as well as best practices for fostering agent satisfaction and providing your team with the tools they need to provide excellent customer service.
Don't miss this live event on Wednesday, January 31. 2024 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Managing a Remote Contact Center.
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