Agents are on the front lines of delivering customer service experiences. And that's what customers have grown to expect – not merely service, but a smooth, easy "experience." AI and machine learning can help agents on every single interaction by empowering them with the data-driven tools they need to drive exceptional CX. By measuring the agent soft-skill behaviors and customer sentiment on every interaction, AI-driven analytics delivers smarter insights to agents when they need it most – during a conversation. Other benefits include individualized coaching on behaviors and automated agent notetaking to save time and money.

Join this webinar to learn how AI can:

– Deliver personalized, proactive, transparent customer service
– Directly coach agents on behaviors and next best actions, in real-time, to improve sentiment and CSAT
– Capture complete notes, improve agent and customer experience with automated notetaking

Don't miss this live one-hour event on
Wednesday, April 5, 11 AM PT / 2 PM ET.

Register Now to attend the webinar 3 Ways AI Helps Empower Agents to Deliver "Wow" Experiences.
Brooke Phillips
Senior Product Marketing Manager
Zhecho Dobrev
Principal Consultant Beyond Philosophy
Bob Fernekees
CRM magazine