Agents are on the front lines of delivering customer service experiences. And that's what customers have grown to expect – not merely service, but a smooth, easy "experience." AI and machine learning can help agents on every single interaction by empowering them with the data-driven tools they need to drive exceptional CX. By measuring the agent soft-skill behaviors and customer sentiment on every interaction, AI-driven analytics delivers smarter insights to agents when they need it most – during a conversation. Other benefits include individualized coaching on behaviors and automated agent notetaking to save time and money.

Join this webinar to learn how AI can:

– Deliver personalized, proactive, transparent customer service
– Directly coach agents on behaviors and next best actions, in real-time, to improve sentiment and CSAT
– Capture complete notes, improve agent and customer experience with automated notetaking

Don't miss this live one-hour event on
Wednesday, April 5, 11 AM PT / 2 PM ET.

Register Now to attend the webinar 3 Ways AI Helps Empower Agents to Deliver "Wow" Experiences.
 
SPEAKERS
image
Brooke Phillips
Senior Product Marketing Manager
NICE
 
image
Zhecho Dobrev
Principal Consultant Beyond Philosophy
 
MODERATOR
image
Bob Fernekees
Publisher
CRM magazine
 
image