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Agents are the face of your brand and carry a significant level of responsibility in responding to customer needs. However, they are also the greatest expense in your contact center. Tight economic times means that contact center leaders have to make complicated strategic decisions about where and how to invest in their workforce to stay ahead of the competition. AI is a key initiative for many contact centers to uncover and automate insights that not only support their front line talent pool but are the key to making many complex business decisions such as how to:
– Deliver great CX that customers have come to expect,
– Improve agent productivity and operational efficiency, and
– Scale their investment and savings.
Come hear how organizations across the globe are thinking about technology investments in the current economic and geopolitical climate and how AI in the contact center helps achieve their goals.
Don't miss this live one-hour event on Wednesday, March 8, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Better Together: Agents & AI.
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MODERATOR |
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Mary Wardley
VP CRM Applications and Customer Experience
IDC |
Lauren Maschio
Senior Manager, Product Marketing
NICE |
Bob Fernekees
Publisher
CRM magazine |
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