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Omnichannel Customer Experience:
Table Stakes in 2023 |
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The results are in—an omnichannel customer experience delivers undeniable results.
One recent survey cited that 80% of customers prefer an omnichannel offering. Another study indicates that customers purchase 250% more frequently on omnichannel versus single channel. Those survey results point toward big wins for customers and vendors. Are you struggling to prioritize your omnichannel deployments or to align your technology investments with your long-term strategies?
Join our panel of experts from Verint, CSG, Glance and Calabrio to discuss how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.
On this webcast, we will cover:
– Why automation and intent data are key to scaling omnichannel engagement
– How to create a personalized, seamless experience based on customer's channel behavior
– How HX (human experience) enhances–and even saves–omnichannel CX
Don't miss this live event on Wednesday, October 11th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Omnichannel Customer Experience: Table Stakes in 2023.
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MODERATOR |
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Jason Valdina
Senior Director
Verint |
Danielle Pike
Sales Director
CSG |
Tom Martin
CEO
Glance |
Florian Garnier
Product Marketing Manager
Calabrio |
Bob Fernekees
Publisher
CRM magazine |
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