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Contact Center Workforce Strategies
in a Remote World |
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Contact center workforce issues were never exactly easy to address when agents were onsite, but now with many agents working from home, supporting them has become that much trickier.
The recruiting, training, coaching, scheduling, and quality management of agents have become a higher priority since the pandemic's disruption steered agents to a work-from-home model. Thankfully, the tools needed to support offsite agents are already available.
Join our panel of experts and learn what they recommend improving your agents' ability to provide excellent customer experiences as fully integrated employees, onsite or off.
Don't miss this live event on Wednesday, July 12th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Contact Center Workforce Strategies in a Remote World.
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