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What's So Great About
Proactive Customer Service? |
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Many believe that anticipating issues and providing proactive communications is the next big opportunity for building strong brands.
Proactive customer service means anticipating customer needs and actively reaching out with a solution, whether that's by communicating a potential problem that's cropped up or, even better, providing a simple self-service option.
These helpful communications can also play a critical role in brand building, with significant benefits in customer retention, satisfaction, and loyalty. A recent study found that 87% of people were happy to be contacted proactively by companies about customer service issues, and 75% were pleasantly surprised by the communication.
Join our panel of experts and find out how this one key strategy can play an outsize role in bonding your happy, pleasantly surprised customers to your brand.
Don't miss this live event on Wednesday, April 12th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar What's So Great About Proactive Customer Service?
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