Speech Analytics:
The Core Contact Center Technology

Speech analytics can extract actionable insights from the conversations that flow through your contact center. It turns that unstructured data into valuable intelligence that can inform your agents, management, and the greater enterprise, often in real time.

These insights can directly improve agent interactions by providing real-time recommendations. Speech analytics can often provide a deeper understanding of voice-of-the-customer sentiments and attitudes, ensure better regulatory compliance, and uncover issues that affect other areas of the organization.

Are you interested in learning how speech analytics can transform your customer service? Join our panel of experts and get their recommendations for making speech analytics the core technology in your contact center.

Don't miss this live event on Wednesday, August 30, 2023 - 11 AM PT / 2 PM ET.

Register Now to attend the webinar Speech Analytics: The Core Contact Center Technology.

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