Real-time customer analytics has shown great potential for streamlining customer journeys, improving customer experiences, and personalizing marketing messages. Best of all, it strengthens key metrics like customer retention and loyalty.
Real-time customer analytics improves CX across touchpoints, enables a smooth omnichannel experience, allows personalization at scale, and is necessary for true digital transformation.
If you are interested in learning more about the outsized value of implementing a real-time analytics strategy across your organization, join our panel of experts as they discuss how to harness the power of this remarkable tool.
Join this webinar as we discuss:
– Rising Complexity - uniquely human problems facing contact centers
– Transformational nature of human agent work caused by the explosion of channels & self-service
– High customer expectations of service & experiences and limited resources to serve them.
Don't miss this live event on Wednesday, April 26 - 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Achieve Next-Level CX with Real-Time Customer Analytics. |
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| SPEAKER |
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Trent Isaacs
Sr. Director, GTM Strategy
Verint |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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