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Learn how your business can meet – or exceed – today's expectations by leveraging AI-driven technology that measures customer sentiment across all interactions and helps improve agent behaviors, resulting in increased customer satisfaction. Unlock the insights from your CX data and learn how to apply AI to drive process improvement opportunities; increase sales effectiveness, and more.
During this webinar, attendees will learn how NICE Enlighten AI can help you with these objectives:
– Gaining an improved understanding of customer intents and ability to track over time
– Understanding how specific agent behaviors can improve CSAT, resulting in lower handle times, fewer repeat calls
– Improving agent selling skills via skills-based coaching
– Applying real-time guidance to agent interactions for optimal outcomes
Don't miss this live one-hour event on
Wednesday, October 5, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Using AI to Unlock Customer Data Insights and Deliver Better Experiences. |
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| SPEAKERS |
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Brooke Phillips
Senior Product Marketing Manger
NICE |
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Nick DelleCave
Manager, Product Customer Success
NICE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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