Digital-First Customer Service –
The logical next step beyond self-service

Everybody loves self-service. Low-effort self-service solutions are a fantastic win-win for customers and the organization alike. But what should your digital-first strategy look like?

Our panel of experts from Concentrix, Verint, Khoros, and PagerDuty will explain how to reimagine your channels and refocus your efforts into creating a comprehensive digital-first customer strategy.


On this webcast we will discuss:

– Evolving your CX measurement to ever-changing customer feedback
– Leveraging underused customer service data to understand contact center experience
– Boosting customer engagement with highly personalized full self-service
– Why bots are better when they work with people instead of replacing them
– How to achieve CX nirvana one step at a time
– How to unravel the CX monster you may have created
– Identifying customer-impacting events in real-time and proactively managing communications to get ahead of customer calls
– Delivering better collaboration across development, operations, and customer service teams to solve issues faster

Don't miss this live event on Wednesday, January 18th, 2023 - 11 AM PT / 2 PM ET.

Register Now to attend the webinar Digital-First Customer Service – The logical next step beyond self-service.

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Ellie Dubbs
VOC Solutions Consultant
Brian Yang
Director, Product Management
Lans Crauer
Senior Business Value Consultant
Justin Shie
Head of Global Sales Strategy, Customer Service Ops
Bob Fernekees
CRM magazine