Digital-First Customer Service –
The logical next step beyond self-service
Everybody loves self-service. Low-effort self-service solutions are a fantastic win-win for customers and the organization alike. But what should your digital-first strategy look like?

Our panel of experts from Concentrix, Verint, Khoros, and PagerDuty will explain how to reimagine your channels and refocus your efforts into creating a comprehensive digital-first customer strategy.

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On this webcast we will discuss:

– Evolving your CX measurement to ever-changing customer feedback
– Leveraging underused customer service data to understand contact center experience
– Boosting customer engagement with highly personalized full self-service
– Why bots are better when they work with people instead of replacing them
– How to achieve CX nirvana one step at a time
– How to unravel the CX monster you may have created
– Identifying customer-impacting events in real-time and proactively managing communications to get ahead of customer calls
– Delivering better collaboration across development, operations, and customer service teams to solve issues faster

Don't miss this live event on Wednesday, January 18th, 2023 - 11 AM PT / 2 PM ET.

Register Now to attend the webinar Digital-First Customer Service – The logical next step beyond self-service.


PRESENTERS               MODERATOR
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Ellie Dubbs
VOC Solutions Consultant
Concentrix		 Brian Yang
Director, Product Management
Verint		 Lans Crauer
Senior Business Value Consultant
Khoros		 Justin Shie
Head of Global Sales Strategy, Customer Service Ops
PagerDuty		 Bob Fernekees
Publisher
CRM magazine