As the leading banking and insurance company for U.S. military members and their families, USAA is steadfast in its dedication to helping customers reach their financial goals at every stage of life.

Meet Kevin Martin, Senior Experience Owner, and the "guy" behind every customer experience at USAA.

Kevin joins Nuance and Microsoft to discuss the link between military fraud prevention and customer experience and his thoughts on the leadership and innovation that has helped USAA achieve a loyal customer base and a Net Promoter score 4 x higher than the industry average.

Kevin will also share a USAA use case on building an ecosystem of voice solutions that authenticate each customer based on their unique voiceprint and expedite account access in an easy, secure, seamless way via digital, voice, or phone.

Attendees will take away best practices in customer experience from one of the leaders in financial services, the business outcomes, and key metrics to drive their transformation and growth in customer engagement, customer service, and contact centers.

Join us and ask Kevin questions from his perspective as a real-world peer.

Don't miss this live event on Wednesday, September 7th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Seamless and Secure CX: Unlocking the new secret to customer loyalty.

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Kevin D. Martin
Director Senior Experience Owner
Monica Gupta
Sr Solutions Marketing Manager
James Wang
Director, Business Applications
Bob Fernekees
CRM magazine