Companies know they're competing on experience, not products. How customers achieve their desired outcomes is what matters, and providing an excellent experience goes beyond being able to receive interactions over various communication channels – it is about building personalized customer service that makes interactions with your brand easy and convenient.


Register now for our upcoming webinar: End-to-End Customer Experience means Customer Service End-to-End, where moderator Bob Fernekees is joined by Paul Greenberg, President of The 56 Group and Terence Chesire, Vice President of Outbound Product Management at ServiceNow, for a conversation on how your organization can:

– Bring people, processes, and systems together across departments to automate and streamline processes
– Build a framework that makes customer interactions with your organization convenient and easy
– Deliver personalized customer service needed as part of the end-to-end engagement with your customers

Join us for this live one-hour event on Wednesday, August 24 – 11am PT / 2pm ET.

Don't miss this informative session. Register today.

Paul Greenberg
The 56 Group
Terence Chesire
Vice President, Outbound Product Management
Bob Fernekees
CRM magazine