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2022 is yet another hectic year for data privacy in Contact Centers. With more countries introducing modern privacy laws in the same vein as the GDPR, Contact centers should be asking themselves: Do we hold as little customer information as possible? Do our agents know how to deal with data privacy? Are we practicing consent for recorded interactions and do customers know where their data is held and for how long? Organizations need to be proactive and find the right solution for handling data privacy to simplify their tasks and avoid violations.
In this webinar we will discuss:
– Global trends of privacy laws
– How to build a data privacy strategy
– The benefits of improving data privacy to avoid fines, improve customer experience and brand loyalty
Don't miss this live one-hour event on
Wednesday, June 8th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar How To Manage and Build Your Data Privacy Strategy. |
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| SPEAKER |
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Shahar Admon
Head of Product Marketing
NICE WEM Recording |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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