Join CRM Media as we explore the latest research on customer and employee experience in the contact center. The first annual edition of Inside the Contact Center: A Study of Customer and Employee Experience looks at a range of timely topics from remote work and employee turnover to technology use and cloud adoption.

Among the findings were:
– many businesses continue to struggle with balancing internal KPIs against delivering great customer experiences
– work-from-home arrangements and task variety lead to the lowest contact center turnover
– ease of deployment, onboarding, and training are critical to agent success

In this webcast, we will unveil the data behind these findings and give you practical takeaways backed by fresh research to tackle the hurdles in your way. Join us to learn how you can amp up your employee and customer experiences by making your contact center more productive, more secure, and easier to operate.

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Don't miss this live one-hour event on Wednesday, May 18, 2022 – 11 AM PT / 2 PM ET.

Register Now to attend the webinar Customer and Employee Experience – New Research You Need to Know.

Join us live on this webinar and we'll send you a free copy of our research report, Inside the Contact Center: New Research on Customer and Employee Experience.
 
SPEAKERS
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Joe McKendrick
Research Analyst
Unisphere
 
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Candace Sheitelman
CMO
Edify
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Matthew Clare
Strategic Partner Development Manager
Google Chrome Enterprise Ecosystem
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MODERATOR
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Bob Fernekees
Publisher
CRM magazine