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High agent attrition has always imposed significant costs on contact center operations. But did the pandemic and Great Resignation make things worse? Is post-pandemic attrition due to a disconnect in compensation, benefits, work flexibility, or something else? And what tools do customer experience leaders need in order to improve agent retention? To answer these questions, we commissioned a survey with Benchmark Portal to get insights from hundreds of contact centers—we'd love to share the results with you.
Join us for this informative webinar and we'll send you a free copy of our 2022 Agent Experience Trends Report.
Don't miss this live one-hour event on Wednesday, May 4, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Uncovering the Top Agent Experience Trends of 2022.
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MODERATOR |
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Bruce Belfiore
CEO and Senior Research Executive
Benchmark Portal |
Andy Watson
Product Marketing Manager, CX
RingCentral |
Josh Varela
Enterprise Director Contact Center
RingCentral |
Bob Fernekees
Publisher
CRM magazine
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