A customer-first strategy begins with an agent-first focus. To reduce costly attrition and improve growth-promoting customer satisfaction, it's critical to deliver exceptional agent onboarding and training as an effective means to build agent proficiency and career satisfaction. This may sound easier said than done as the "great resignation" continues to rage on. That is why we are offering specific actions you can take right now to improve your remote agent onboarding and training.

In this webinar we will discuss:

-- Why effective agent onboarding and training begins with contact center leadership
-- Which foundational skills each new agent should receive
-- How to start training immediately using eight expertly developed courses for developing effective leaders and agents (for free)

Don't miss this live one-hour event on
Wednesday, April 20th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar How To Improve Your (Remote) Agent Onboarding and Training.

Mark Ungerman
Product Marketing Director
Bob Fernekees
CRM magazine