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When the pandemic hit, many organizations rushed to add digital channels for customer engagement. However, the more touchpoints they added, the more their CSAT dove, stymieing their digital transformation initiatives. The reason? Ignoring knowledge management, according to leading analysts. In fact, they are recommending KM as the #1 technology to improve CX, EX (employee experience), and operating performance in 2022. However, legacy KM has failed to deliver the goods. You need it to modernize knowledge with a hub for success in the digital era.
Some Fortune 500 leaders are already doing it for transformational results. Want to know more? Register for the upcoming webinar.
Don't miss this live one-hour event on Thursday, April 28th, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation.
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MODERATOR |
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Kate Leggett
VP and Principal Analyst
Forrester Research |
Sam Hahn
Technology Evangelist
eGain Corporation |
Bob Fernekees
Publisher
CRM magazine
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