Delivering excellent customer experiences requires personalization. However, a customer journey often starts with people we know very little about. How then is it possible to deliver personalization at the start of a customer journey?

In this webinar we will discuss:

-- How choice is a powerful form of personalization
-- How to deliver needed answers in a customers preferred way
-- Contact center changes to consider

MODERATOR
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Bob Fernekees
Publisher
CRM magazine
Don't miss this live one-hour event on
Tuesday, December 14th,
11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar How to deliver hyper-personalized service to a complete stranger.
 

 
SPEAKER
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Mark Ungerman
Product Marketing Director
NICE CXone
 
 
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