The Current State of AI & Bots
in Customer Care

In 2020, Gartner estimated that 40 percent of all customer interactions would be automated through artificial intelligence and machine learning by 2023.

Are we there yet? Find out the latest research on how AI and automation can cause frustration, friction, and service failure—and how to avoid these pitfalls.


Join our panel of experts from UJET, Verint, Cognigy, and 8x8, who will discuss the current state of AI and bots and where these technologies will be deployed or expanded in the coming year.

During this webcast, we will discuss:

– Where to leverage AI and automation outside of consumer self-service
– How conversational AI is rewriting the customer service rulebook
– How to close the engagement capacity gap by combining virtual and human agents
– How to enable the design and management of effective self-service experiences
– Tips for measuring the business impact of AI and automation
– What customer service use cases are best handled by a bot
– How consumer preferences are changing—how to think beyond voice

Don't miss this live event on Wednesday December 7th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar The Current State of AI & Bots in Customer Care.

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Justin Robbins
Senior Director, Corporate Communications & Evangelism
Jason Valdina
Senior Director, Digital-First Engagement Channel Strategy
Hardy Myers
SVP, Business Development & Strategy
Jessica Smith
Sr Manager, Product Marketing - Contact Center
Bob Fernekees
CRM magazine