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Creating an Omnichannel Strategy for Seamless Customer Journeys |
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Creating a seamless customer journey, integrated across multiple channels, is crucial for delivering smooth, frictionless customer experiences, whether customers engage with you on the phone, on your app or website, or even in person at your brick-and-mortar store.
So how do you meet your customers in their preferred channels and turn these multichannel interactions into a smooth journey?

Join our panel of experts from CSG, NICE CXone, Verint, and Optimizely and learn key strategies for delivering seamless omnichannel experiences that increase customer loyalty and sales.
In this webcast, we will discuss:
– The six key stages of the digital customer journey that are critical to an omnichannel strategy – Operationalizing success from the inside out – Understanding friction points to illuminate seamless journeys – How omnichannel experimentation unlocks powerful results – How to activate customer data for omnichannel marketing – How to reduce frustration and help your agents provide satisfying interactions – How to help agents help customers—no matter the channel(s) – Why with customer conversations, it's the steps along the way that really matter
Don't miss this live event on Wednesday May 11th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Creating an Omnichannel Strategy for Seamless Customer Journeys.
PRESENTERS |
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MODERATOR |
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Robin Opperlee Product Marketing Director CSG |
Annette Miesbach Senior Product Marketing Manager NICE Systems Canada, Ltd. |
Jason Valdina Senior Director | Engagement Channels Go To Market Strategy Verint |
Jerod Greenisen Product Marketing Manager Optimizely Intelligence Cloud |
Bob Fernekees Publisher CRM magazine
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