Creating an Omnichannel Strategy
for Seamless Customer Journeys
Creating a seamless customer journey, integrated across multiple channels, is crucial for delivering smooth, frictionless customer experiences, whether customers engage with you on the phone, on your app or website, or even in person at your brick-and-mortar store.

So how do you meet your customers in their preferred channels and turn these multichannel interactions into a smooth journey?

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Join our panel of experts from CSG, NICE CXone, Verint, and Optimizely and learn key strategies for delivering seamless omnichannel experiences that increase customer loyalty and sales.

In this webcast, we will discuss:

– The six key stages of the digital customer journey that are critical to an omnichannel strategy
– Operationalizing success from the inside out
– Understanding friction points to illuminate seamless journeys
– How omnichannel experimentation unlocks powerful results
– How to activate customer data for omnichannel marketing
– How to reduce frustration and help your agents provide satisfying interactions
– How to help agents help customers—no matter the channel(s)
– Why with customer conversations, it's the steps along the way that really matter

Don't miss this live event on Wednesday May 11th, 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar Creating an Omnichannel Strategy for Seamless Customer Journeys.


PRESENTERS               MODERATOR
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Robin Opperlee
Product Marketing Director
CSG		 Annette Miesbach
Senior Product Marketing Manager
NICE Systems Canada, Ltd.		 Jason Valdina
Senior Director | Engagement Channels Go To Market Strategy
Verint		 Jerod Greenisen
Product Marketing Manager
Optimizely Intelligence Cloud		 Bob Fernekees
Publisher
CRM magazine