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Happier Agents
Create Happier Customers |
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Contact center agents have a challenging and often stressful job dealing with demanding customers while simultaneously satisfying the performance indicators that measure their success.
Join our panel of experts from NICE CXone, Verint, and Aircall on this roundtable webcast and learn how to create a better working environment for employees and agents by providing them with the tools and support they need to serve customers.
In this webcast, we will discuss:
– Providing an intuitive and unified agent desktop
– How to enable agents to give smart, contextual responses to customers
– Why you need WFO as the backbone of employee and customer experience
– How to get started with the tech you have and a workforce solution
– How technology makes for stronger conversations and faster resolutions
– Why training and development is essential for reducing stress
Don't miss this live event on Wednesday October 12th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Happier Agents Create Happier Customers.
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MODERATOR |
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Jennifer Wilson
Senior Product Marketing Manager
NICE |
Nicole Nevulis
Global Sr. Director, Go-to-Market Strategy
Verint |
Sabrina Sabio
Senior Onboarding Specialist
Aircall |
Bob Fernekees
Publisher
CRM magazine
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