By providing valuable insights from every customer interaction and uncovering points of friction that prevent customer journeys from flowing smoothly, customer journey analytics can help companies increase customer lifetime value, improve customer loyalty, and drive revenue growth.
Customer journey analytics not only measure the effectiveness of customer experiences (CX), they also help guide and optimize customer journey mapping, making sure customers stay on the path toward conversion or future business.
Join our experts from CSG and UJET, who will share their wealth of experience across many market segments to help your organization benefit from customer journey analytics that keep your customers on track and coming back.
On this webcast, we will discuss:
– Overcoming organizational friction with a ROI-backed strategy for making insights actionable
– The importance of proper data management in customer journey analytics
– Using customer journey analytics to deliver real-time service enhancements
– Influencing key stakeholders on CX transformation and journey improvement initiatives.
Don't miss this live event on Wednesday September 14th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Customer Journey Analytics: Actionable Insights That Drive Revenue Growth. |
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| SPEAKERS |
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Joshua Davidson
Executive Director, Product Management
CSG |
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Justin Robbins
Senior Director, Corporate Communications & Evangelism
UJET |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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