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How to Deliver Exceptional Customer Experiences |
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Delivering exceptional customer experiences (CX) is the goal of C-suite decision makers and CX professionals everywhere. But how should companies approach this goal and reap the benefits of more loyal customers, higher profit margins, and greater shareholder value?
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Join CSG, Aircall, UJET and Kustomer as they share their cross-industry knowledge on this important objective. They will be tackling these essential topics, which are crucial for delivering customer experiences that align with your vision:
– Planning, prioritizing, and building a business case for funding CX initiatives – Using a 6-step process to create your road map, estimate profitability impact, and build consensus with decision-making stakeholders – Driving cross-functional engagement to deliver great CX – Embracing proactivity versus reactivity in building customer relationships – Using segmentation to supercharge your customer success team – Identifying which communication style and channels translate to exceptional experiences – Learning what modern consumers expect from customer service departments – Uncovering the real barriers to great customer experiences
Don't miss this live event on Wednesday November 16th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar How to Deliver Exceptional Customer Experiences.
PRESENTERS |
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MODERATOR |
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Keith Wilson Director of Growth and Channel Strategy CSG |
Terri Moise Customer Success Manager Aircall |
Justin Robbins Senior Director, Corporate Communications & Evangelism UJET |
Andrea Salerno Head of Research Kustomer Meta |
Bob Fernekees Publisher CRM magazine
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